Trading Platform Customer Support Specialist

Moomoo MY; Kuala Lumpur; On-site; MYR 45,000 - 54,000; Full time

Benefits offered by this job

13-Month Salary (Contractual Bonus)

Performance-Based Variable Bonus

Basic Salary + Shift Allowances

Yearly dental, optical & health check allowances

Career Development Opportunities

Free-Flow Pantry Snacks & Drinks

Dynamic, Multinational Working Environment

Job summary

A financial services company in Kuala Lumpur is seeking a Customer Service Officer to support both local and overseas clients. Responsibilities include assisting with trading account processes and providing support via various communication channels. Ideal candidates should possess a degree and proficiency in English and Malay, with a strong customer service mindset. This full-time position offers a range of benefits, including bonuses and career development opportunities.

Qualifications

• Proven working experience in a related field is preferred, but fresh graduates are welcome.
• Familiarity with online trading platforms and capital/financial markets is advantageous.
• Able to work according to assigned shifts, including evenings, nights and weekends.

Responsibilities

• Provide comprehensive support via phone, email, and live chat.
• Assist customers/clients with trading account registration and verification processes.
• Resolve customer/client concerns and escalate complex cases as necessary.

Skills

Language proficiency in English

Language proficiency in Malay

Problem-solving abilities

Interpersonal skills

Computer literacy

Education

Degree or above in relevant qualifications

Diploma in Business, Economics or Financial-related courses

Job description

A financial services company in Kuala Lumpur is seeking a Customer Service Officer to support both local and overseas clients. Responsibilities include assisting with trading account processes and providing support via various communication channels. Ideal candidates should possess a degree and proficiency in English and Malay, with a strong customer service mindset. This full-time position offers a range of benefits, including bonuses and career development opportunities.