Customer Service Officer

Moomoo MY

Kuala Lumpur

On-site

MYR 45,000 - 54,000

Full time

14 days+

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Benefits offered by this job

13-Month Salary (Contractual Bonus)

Performance-Based Variable Bonus

Basic Salary + Shift Allowances

Yearly dental, optical & health check allowances

Career Development Opportunities

Free-Flow Pantry Snacks & Drinks

Dynamic, Multinational Working Environment

Job summary

A financial services company in Kuala Lumpur is seeking a Customer Service Officer to support both local and overseas clients. Responsibilities include assisting with trading account processes and providing support via various communication channels. Ideal candidates should possess a degree and proficiency in English and Malay, with a strong customer service mindset. This full-time position offers a range of benefits, including bonuses and career development opportunities.

Qualifications

Proven working experience in a related field is preferred, but fresh graduates are welcome.
Familiarity with online trading platforms and capital/financial markets is advantageous.
Able to work according to assigned shifts, including evenings, nights and weekends.

Responsibilities

Provide comprehensive support via phone, email, and live chat.
Assist customers/clients with trading account registration and verification processes.
Resolve customer/client concerns and escalate complex cases as necessary.

Skills

Language proficiency in English

Language proficiency in Malay

Problem-solving abilities

Interpersonal skills

Computer literacy

Education

Degree or above in relevant qualifications

Diploma in Business, Economics or Financial-related courses

Job description

Moomoo MY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Customer Service Officer

Base pay range: MYR45,000.00/yr - MYR54,000.00/yr

Responsibilities

Responsible for local and overseas customers/clients, with communication in English, Malay and Chinese.
Respond to customer/client inquiries and provide comprehensive support via phone, email and live chat.
Assist customers/clients with trading account registration, onboarding and verification processes.
Provide consultation services on the trading platform, tools and features, addressing technical or operational issues.
Resolve customer/client concerns and questions promptly and professionally, escalating complex cases as necessary.
Responsible for proper recording, filing and organizing of customer feedback and suggestions.
Contribute to the development of customer service processes, knowledge bases and training materials.
Perform other ad‑hoc duties as assigned from time to time.

Requirements

Degree or above in relevant qualifications; diploma in Business, Economics or Financial‑related courses is welcome.
Proven working experience in a related field is preferred (call center, online trading, or stockbroking), though fresh graduates are also welcome.
Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products is advantageous.
Computer literacy is preferred.
Language proficiency in English and Malay is mandatory; Chinese/Mandarin is advantageous.
Professionalism, independence, meticulousness, patience, empathy, strong problem‑solving and decision‑making abilities, excellent communication and interpersonal skills with a customer‑service mindset.
Excellent team player with high working efficiency; able to work under pressure and manage multiple inquiries simultaneously and timely.
Able to work according to assigned shifts, including evenings, nights and weekends; shift allowance available for evening and night shifts.

Benefits