Trade Finance Process Optimizer

OCBC e2 Power Sdn Bhd; Penang; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Community initiatives

Learning & development opportunities

Equal opportunity

Fair employment

Culture fit

Wellbeing & growth

Job summary

OCBC Penang Hub is seeking a Trade Finance Process Analyst to streamline transaction processing and enhance service quality. The role involves supporting relationship managers, ensuring regulatory compliance, and driving efficiency across the trade finance workflow.

Applicants should hold a degree in business/operations fields and possess strong analytical, communication, and problem-solving skills, with experience in process mapping and improvement methodologies.

Qualifications

• A degree in Business Administration, Operations Management, or a related field.
• Proven track record of process improvement and implementation.
• Strong analytical and problem-solving skills with the ability to think creatively.
• Excellent communication and interpersonal skills to influence stakeholders.

Responsibilities

• Perform transaction processing duties as instructed to meet productivity and service standards.
• Work with the team to deliver superior customer service by driving operational performance and SLAs.
• Ensure awareness and compliance with trade finance rules, policies, and procedures.
• Provide technical support to Relationship Managers on trade finance matters.
• Evaluate and recommend solutions through data analysis and experience.
• Support development of team members through coaching and guidance.
• Assist in rollout of quality management systems and bank initiatives.
• Ensure due care on day-to-day operations relating to AML, sanctions, and transaction screening.

Skills

Process improvement

Analytical thinking

Communication skills

Process mapping (Lean/Six Sigma)

Education

Bachelor's degree in Business Administration/Operations Management/related field

Job description

OCBC Penang Hub is seeking a Trade Finance Process Analyst to streamline transaction processing and enhance service quality. The role involves supporting relationship managers, ensuring regulatory compliance, and driving efficiency across the trade finance workflow.

Applicants should hold a degree in business/operations fields and possess strong analytical, communication, and problem-solving skills, with experience in process mapping and improvement methodologies.