Trade Finance Process Analyst

OCBC Bank (Malaysia) Berhad; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

OCBC Bank (Malaysia) Berhad is seeking a Trade Finance Process Analyst to streamline workflows, improve efficiency and support relationship managers. You will analyze processes, implement improvements, and ensure regulatory compliance while partnering with stakeholders to drive operational excellence.

The role emphasizes data-driven problem solving, team coaching, and participation in quality initiatives. The ideal candidate has a degree in business/operations and experience with Lean Six Sigma

Qualifications

• Bachelor’s degree in a business or operations field is required.
• Proven record of improving processes and delivering results.
• Strong analytical and problem-solving abilities with data-driven mindset.

Responsibilities

• Perform transaction processing duties per procedures to meet productivity and service standards.
• Collaborate with the team to improve operations, reduce costs and risks, and meet SLAs.
• Ensure compliance with trade finance rules, policies and practices.
• Provide technical support to Relationship Managers on trade finance matters.
• Analyze data to identify problems and propose effective solutions.
• Coach and develop team members to enhance capability.
• Support quality management initiatives and regulatory/compliance training.

Skills

Process improvement

Analytical skills

Stakeholder management

Education

Bachelor's degree in Business Administration or related field

Tools

Lean Six Sigma

Job description

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.

Trade Finance Process Analyst

Why Join

Imagine being part of a team that streamlines processes, boosts efficiency, and drives business growth. As a Trade Finance Process Analyst at OCBC, you’ll play a key role in transforming our operations and making a real impact on our customers’ lives. You’ll have the opportunity to work on exciting projects, collaborate with various teams, and develop your skills in a dynamic environment.

How you succeed

To excel in this role, you’ll need to be a process improvement expert who can analyse complex workflows, identify areas for improvement, and implement effective solutions. You’ll work closely with stakeholders to understand their needs, design and implement process changes, and monitor their impact. Your ability to communicate complex ideas simply and influence others will be crucial to your success.

What you do

• Perform transaction processing duties as instructed by the team management in accordance to the relevant procedures, guidelines, instructions and standards set to meet the productivity and service standards set.
• Work with team to deliver superior customer service by driving operational performance ie. meeting SLAs - timeliness and accuracy, reducing costs, driving operational efficiency, and reducing operational risks
• Ensure awareness and full compliance of trade finance’s rules, regulations, policies, guidelines, procedures, and practices.
• Provide technical support to Relationship Managers of trade finance related matters.
• Evaluate and recommend solutions to problems through data analysis, technical experience, and precedent.
• Assist the team management in the development of team members by guiding, coaching, and supporting other team members.
• Support the roll‑out of appropriate quality management systems in the and other initiatives by the Bank.
• Ensure due care and diligence is exercised on day-to-day operational matters relating to Trade Based Money Laundering, sanction compliance, transaction screening, by acquiring relevant knowledge and training; thus, providing support to superiors and subordinate.

Who you are

• A degree in Business Administration, Operations Management, or a related field
• Proven track record of process improvement and implementation
• Strong analytical and problem‑solving skills, with the ability to think creatively
• Excellent communication and interpersonal skills, with the ability to influence stakeholders
• Experience with process mapping tools and techniques, such as Lean or Six Sigma

Who We Are

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

OCBC Bank, is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southest Asia by assets and one of the world’s most high-rated banks, with an Aa1 rating from Moody’s. It is also ranked by Bloomberg Markets as the world’s strongest bank.

OCBC Bank and its subsidiaries offer a broad array of specialist financial services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC Bank’s key markets are Singapore’s Malaysia, Indonesia and Greater China. It has a network of over 600 branches and representative offices in 18 countries and territories, including more than 330 branches and offices in Indonesia that are operated by its subsidiary, Bank OCBC NISP

OCBC Bank’s insurance subsidiary, Great Eastern Holdings, is the largest Insurance group in Singapore and Malaysia by assets. Its asset management subsidiary, Lion Group Investor, is one of the largest private sector asset management companies in Southest Asia. Private Banking services are provided by subsidiary Bank of Singapore, which continued to gain industry recognition in 2011 including being voted ‘Outstanding Private Bank in Asia Pacific’ by Private Banker international

After being actively involved in offering Islamic banking products and services since 1995, OCBC Bank launched its wholly-owned Islamic banking subsidiary, OCBC Al-Amin Bank Berhad, on 1 December 2008. OCBC Al-Amin offers products and services which are developed based on the applicable Shariah contract and with the endorsement of the Shariah Advisory Committee to meet the requirements of both Muslims and non-Muslims alike.

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