Tour Operations Lead

Discova; Sabah; On-site; MYR 56,000 - 89,000; Full time

Job summary

Discova is seeking a Touring Executive to coordinate guide assignments, tour logistics, and operational requirements for bookings, ensuring accurate updates in our systems. You will prepare documentation and brief guides and field teams while monitoring changes and resolving issues to maintain service quality.

With experience in tourism or travel operations and proficiency in Microsoft Office, you will support a flexible roster including weekends and holidays and be willing to travel for

Qualifications

• Experience in tourism or travel operations is advantageous.
• Fluent in the local language with intermediate to advanced English.
• Proficiency in Microsoft Office applications.

Responsibilities

• Coordinate guide assignments, tour logistics, and operational requirements for bookings.
• Confirm reservations, suppliers, and services, updating company systems as needed.
• Prepare touring and transfer documentation and brief guides and field teams.
• Monitor operational changes, communicate updates, and resolve issues.
• Deliver exceptional customer support, handling complaints with a solution-focused approach.
• Collaborate with cross-functional teams to improve efficiency and service quality.

Skills

English proficiency

Customer service

Education

Tourism or Hospitality qualification

Tools

Microsoft Office

Job description

Discova is seeking a Touring Executive to coordinate guide assignments, tour logistics, and operational requirements for bookings, ensuring accurate updates in our systems. You will prepare documentation and brief guides and field teams while monitoring changes and resolving issues to maintain service quality.

With experience in tourism or travel operations and proficiency in Microsoft Office, you will support a flexible roster including weekends and holidays and be willing to travel for