Executive - Client Engagement

Holiday Tours & Travel Malaysia; George Town; On-site; MYR 67,000 - 112,000; Full time

Job summary

Holiday Tours & Travel Malaysia seeks an Executive – Client Engagement to manage and grow corporate relationships, drive sales, and ensure service excellence in tailored travel solutions.

The role covers account management, new business development, RFP responses, and coordination with internal teams and suppliers to deliver premier corporate travel experiences, with travel as needed.

Qualifications

• Diploma or degree in Tourism & Hospitality Management, Business Administration, or related field.
• Experience in customer service and sales with targets.
• Excellent interpersonal and written/verbal communication.
• Willingness to travel for client meetings and events.
• Strong travel industry knowledge and destinations.
• Proficient in MS Office and ERP systems like Sabre or Powersuite.

Responsibilities

• Develop and execute strategic sales plans to achieve departmental targets and profitability.
• Identify, pursue and secure new business opportunities through prospecting and industry events.
• Develop action plans to penetrate new markets and expand the corporate client portfolio.
• Manage and respond to RFPs with timely, competitive proposals.
• Conduct client pitches, business reviews, and regular meetings to enhance engagement.
• Explore revenue opportunities including MICE events and cross-selling.

Skills

Interpersonal communication

Sales experience

Travel industry knowledge

MS Office familiarity

Willingness to travel

Customer service experience

Education

Diploma/Degree in Tourism & Hospitality Management or Business Administration

Tools

Sabre

Powersuite

Online booking platforms

ERP systems

Job description

The Executive – Client Engagement is responsible for managing and growing corporate client relationships, driving sales performance, and ensuring exceptional service delivery. This role focuses on client retention, new business acquisition, account management, and revenue growth while maintaining high customer satisfaction standards. The incumbent will work closely with internal stakeholders and external partners to develop tailored travel solutions, strengthen client partnerships, and contribute to the overall success of the Corporate Travel business.

JOB RESPONSIBILITIES

Sales & Business Development:

• Develop and execute strategic sales plans to achieve departmental sales targets, revenue growth, and profitability objectives.
• Identify, pursue, and secure new business opportunities through prospecting, networking, referrals, cold calling, and participation in industry events.
• Develop action plans to penetrate new markets and expand the company’s corporate client portfolio.
• Manage and respond to Requests for Proposals (RFPs), ensuring timely preparation and submission of competitive proposals.
• Conduct sales presentations, client pitches, and business reviews to prospective and existing clients.
• Explore additional revenue-generating opportunities, including MICE events, leisure travel opportunities, and cross-selling initiatives.

Client Relationship Management:

• Manage and grow existing corporate accounts, including national and global clients, by strengthening client relationships and identifying opportunities for business expansion.
• Serve as the primary point of contact for assigned accounts, ensuring consistent service excellence and customer satisfaction.
• Conduct regular client meetings, account reviews, roadshows, and business visits to understand client needs and enhance engagement.
• Implement client retention strategies and proactively address service concerns or feedback.
• Monitor client satisfaction levels and recommend solutions to improve the overall customer experience.

Account Management & Operations:

• Prepare accurate and competitive quotations, pricing proposals, and service recommendations while ensuring profitability objectives are met.
• Coordinate with internal departments including Account Management, Operations, Ticketing, and Finance to ensure smooth service delivery.
• Liaise with airlines, hotels, suppliers, and overseas partners to support client requirements and business objectives.
• Monitor account performance, including travel spend, service levels, outstanding payments, debtor management, and account profitability.
• Maintain comprehensive client records, account documentation, and reporting systems.

Reporting & Administration:

• Plan and execute regular sales visits, client meetings, and outstation business trips, accompanied by timely activity and visit reports.
• Prepare and maintain accurate sales forecasts, pricing records, client reports, and business performance data.
• Provide regular updates and feedback to management on sales activities, market trends, business opportunities, and account performance.
• Ensure proper filing and administration of all account-related documentation.
• Identify opportunities to improve operational efficiency, service delivery, and client engagement processes.
• Participate in training and development initiatives to enhance product knowledge, sales effectiveness, and industry expertise.
• Ensure compliance with company policies, procedures, business ethics, and Standard Operating Procedures (SOPs).
• Safeguard client information and company confidential data in accordance with data protection and confidentiality requirements.
• Represent the company at trade shows, exhibitions, travel fairs, and customer events when required.
• Undertake any other duties and responsibilities assigned by management from time to time.

JOB REQUIREMENTS

• Diploma/Degree in Tourism & Hospitality Management, Business Administration, or a related field.
• Possess an experience in customer service and sales roles, with a track record of meeting or exceeding targets.
• Exceptional interpersonal and communication skills, both written and verbal.
• Willingness to travel as needed for client meetings and industry events.
• Adherence to ethical standards and a commitment to upholding company values.
• Strong understanding and knowledge of the travel industry and destinations, including popular attractions, accommodations, transportation options, and travel trends.
• Exceptional interpersonal and communication skills with the ability to engage with customers effectively, actively listen to their needs, and provide appropriate recommendations.
• Proficiency in MS Office, financial software, and ERP systems (e.g., Sabre, Powersuite, online booking platforms).
• Detail-oriented with excellent organizational and multitasking abilities to manage multiple customer inquiries and travel bookings simultaneously.
• Passionate about learning and possessing a growth mindset, demonstrating positivity and proactiveness.
• Ability to thrive in a fast-paced and target-driven environment while maintaining a high level of professionalism and integrity.
• Ability to work under pressure, prioritize tasks, and meet tight deadlines.
• Strong leadership skills, capable of inspiring and motivating others to achieve success as a team.

HTT is an equal opportunity employer and welcomes all qualified candidates to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.