Ticketing (Reservation & Ticketing Division)

Mitra Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

5 days work week

EPF

SOCSO

EIS

Performance-based bonuses

Group Hospitalization & Surgical (GHS)

Outpatient medical benefits

Reskilling & Upskilling Training

Company events

Job summary

Mitra Malaysia Sdn Bhd is seeking a detail-oriented Ticketing professional for our Reservation & Ticketing Division in Kuala Lumpur. You will handle ticketing, reservations, and travel document issuance while delivering excellent customer service to clients and partners.

The role requires a Diploma with 2–3 years in ticketing, strong GDS experience (Amadeus, Galileo, Sabre), and knowledge of airline procedures and travel regulations.

Qualifications

• Diploma with 2–3 years in ticketing and reservations.
• Proficiency with GDS: Amadeus, Galileo, Sabre.
• Knowledge of airline ticketing, fare rules, international travel regulations.
• Strong attention to detail for complex bookings.
• Excellent customer service and communication with clients and partners.
• Proficiency in booking and reservation systems.
• Ability to work under pressure with accuracy.
• Good organizational and time-management skills.
• Fluency in English; Mandarin or Malay helpful.

Responsibilities

• Handle ticketing inquiries: issuance, reissuance, refunds for individuals and groups.
• Provide travel information: itineraries, travel insurance, and other details.
• Adhere to ISO 9001:2015 quality objectives.
• Serve as liaison for emergency contact line and coordination of emergency calls.
• Perform other duties as assigned by management.

Skills

GDS knowledge

Attention to detail

Customer service

Time management

English fluency

Education

Diploma

Tools

Amadeus

Galileo

Sabre

Job description

Ticketing (Reservation & Ticketing Division)

About us

Mitra Malaysia Sdn Bhd is a leading travel and tourism company dedicated to providing exceptional travel experiences and services to our clients. With a strong commitment to customer satisfaction and industry excellence, we specialise in comprehensive travel solutions including ticketing, reservations, and bespoke travel consultancy. Our team is passionate about creating memorable journeys and maintaining the highest standards of service in the hospitality and tourism sector.

About the role

We are seeking a skilled and detail-oriented Ticketing professional to join our Reservation & Ticketing Division in Kuala Lumpur. This is a full-time position that plays a crucial role in managing flight and travel document issuance, ensuring seamless booking processes, and delivering exceptional customer service. As a Ticketing specialist, you will be at the heart of our operations, responsible for processing reservations, issuing tickets, and managing travel documentation to guarantee client satisfaction and operational efficiency. This role is essential to maintaining our reputation for reliability and precision in the travel industry.

Key responsibilities

To handle and process client inquiries and requests related to flight ticket matters, including ticket issuance, reissuance, and refunds, for both individual and group passengers.

To provide customers with comprehensive travel information, including itineraries, travel insurance, and other travel-related details, in a timely and efficient manner.

To perform duties in accordance with management-established targets and ensure compliance with the quality objectives outlined in ISO 9001:2015.

To serve as a liaison officer for the emergency contact line, ensuring prompt communication and coordination in handling emergency calls and inquiries.

To perform any other duties and responsibilities as assigned by management from time to time.

What we're looking for

Minimum Diploma qualification with 2-3 years of experience in ticketing and reservations, preferably in a travel agency environment.

Proficiency with Global Distribution Systems (GDS) such as Amadeus, Galileo, and Sabre reservation system.

Strong knowledge of airline ticketing procedures, fare rules, and international travel regulations

Excellent attention to detail with the ability to process complex booking information accurately

Outstanding customer service skills with the ability to communicate effectively with clients and travel partners

Proficiency in relevant booking and reservation systems

Ability to work efficiently under pressure whilst maintaining accuracy

Excellent organisational skills and time management capabilities

Fluency in English; additional languages such as Mandarin or Malay are advantageous

A willingness to continuously update knowledge of industry standards and best practices

MALAYSIAN CITIZENS ONLY

(We regret to inform that only shortlisted candidates will be notified)

What we offer

5 days work per week

EPF

Socso

EIS

Performance based bonuses and increments

Group Hospitalization & Surgical Insurance (GHS)

Outpatient medical benefits

Reskilling and Upskilling Training

Company Annual Dinner / Family Outing / Company trip