Ticketing & Reservation

TUMPUAN VACATION SDN BHD; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

TUMPUAN VACATION SDN BHD in Kuala Lumpur seeks a dedicated travel professional with strong customer focus to manage travel arrangements end-to-end. Responsibilities include flights, hotels, and transport, along with coordinating corporate and government bookings and delivering timely, accurate itineraries.

Ideal candidates will have at least 2 years in travel and a Diploma in Tourism or related field, with proficiency in Sabre and MS Office.

Qualifications

• Minimum 2 years of working experience in travel and tourism.
• Diploma qualification in Tourism Management, Travel & Tourism, Hospitality, or related field.
• Strong knowledge of travel reservations, booking procedures and arrangements.
• Experience handling corporate and government travel bookings is an advantage.
• Excellent customer service and commitment to quality.

Responsibilities

• Manage complete travel arrangements including flight reservations, hotels and ground transport.
• Coordinate corporate and government travel requirements professionally.
• Ensure itineraries and documents are accurate and delivered on time.
• Build relationships with clients, suppliers, airlines, and partners.
• Provide prompt responses and solutions to clients and maintain high service standards.

Skills

Customer service

Communication

Coordination

Problem solving

Attention to detail

Multitasking

Team collaboration

Education

Diploma in Tourism Management

Diploma in Travel & Tourism

Diploma in Hospitality

Tools

Sabre

Outlook

Excel

Word

Job description

We are looking for a dedicated, experienced, and customer-oriented travel professional who is passionate about delivering excellent travel experiences and managing travel arrangements efficiently.

Requirements and Qualifications:

• Minimum 2 years of working experience in the travel and tourism industry.
• Minimum Diploma qualification in Tourism Management, Travel & Tourism, Hospitality, or a related field.
• Strong knowledge of travel reservations, booking procedures, and travel arrangements.
• Proven experience in managing end-to-end travel itineraries, from planning and reservations to final confirmation and customer support.
• Experience handling corporate and government travel bookings is an added advantage.
• Excellent customer service skills with a strong commitment to service quality and customer satisfaction.
• Strong communication, interpersonal, and coordination skills.
• Good problem-solving skills with the ability to handle last-minute changes, urgent requests, and unexpected travel arrangements.
• High attention to detail, accuracy, and the ability to multitask in a fast-paced working environment.
• Proficient in Microsoft Office applications, particularly Outlook, Excel, and Word.
• Able to work independently as well as collaboratively within a team.
• Responsible, organized, proactive, and able to work under pressure.

Key Responsibilities:

• Manage complete travel arrangements, including flight reservations, hotel bookings, ground transportation, and other travel-related services.
• Coordinate and manage corporate and government travel requirements professionally.
• Ensure all travel itineraries, reservations, and documentation are accurate and delivered within the required timelines.
• Build and maintain good relationships with clients, suppliers, airlines, and travel partners.
• Provide prompt responses, effective solutions, and professional assistance to clients.
• Maintain a high standard of service quality and ensure a smooth, hassle-free travel experience for every customer.
• Able to operate GDS (Sabre)