Ticketing Consultant

Parlo Tours; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Learning outcomes

Training Provided

5 Working Days

Annual Leave

EPF

SOCSO

Birthday Leave

Medical, Optical and Dental Benefit

Job summary

Jora Malaysia is seeking a travel ticketing professional in Kuala Lumpur with 1–3 years of airline or travel agency ticketing experience. Proficiency in Amadeus GDS, fare rules, invoicing, refunds, and exchanges is essential.

The role covers flight bookings, group itineraries, hotel bookings, and supplier coordination to ensure smooth travel arrangements. Responsibilities include issuing tickets, processing refunds, handling multi-city itineraries, and providing post-sale support.

Qualifications

• A minimum of 1–3 years of experience in airline or travel agency ticketing.
• Strong knowledge of GDS systems, such as Amadeus.
• Good understanding of fare rules, ticketing, invoicing, refunds, and exchange processes.
• Experience handling hotel bookings and travel-related services.

Responsibilities

• Handle flight bookings, ticket issuance, reissuance, cancellations, and refunds.
• Process Exchange Orders and ensure proper documentation and tracking.
• Process EOC refunds accurately and promptly.
• Manage itineraries such as multi-city trips, group bookings, and special requests.
• Handle hotel booking requests, car rentals, and airport transfer arrangements.
• Prepare and issue daily invoices for all transactions.
• Ensure all ticketing and booking processes comply with airline rules and fare conditions.
• Liaise with airlines, hotels, and travel partners for support and updates.
• Stay updated on airline policies, fare rules, and system enhancements.
• Provide after-office-hours support on a rotational basis (monthly), including weekends and public holidays, if required.

Skills

Ticketing experience

Amadeus GDS

Fare rules understanding

Hotel bookings

Corporate/group travel bookings

Attention to detail

Customer service orientation

Tools

Amadeus

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

A minimum of 1–3 years of experience in airline or travel agency ticketing.

Strong knowledge of GDS systems, such as Amadeus.

Good understanding of fare rules, ticketing, invoicing, refunds, and exchange processes.

Experience handling hotel bookings and travel-related services.

Preferred Qualifications

Experience handling corporate or group travel bookings

Key Skills

Attention to detail

Customer service orientation

Requirement

• A minimum of 1–3 years of experience in airline or travel agency ticketing.
• Strong knowledge of GDS systems, such as Amadeus.
• Good understanding of fare rules, ticketing, invoicing, refunds, and exchange processes.
• Experience handling hotel bookings and travel-related services.

Preferred Qualifications

• Experience handling corporate or group travel bookings

Key Skills

• Attention to detail
• Customer service orientation

Responsibility

• Handle flight bookings, ticket issuance, reissuance, cancellations, and refunds.
• Process Exchange Orders and ensure proper documentation and tracking.
• Process EOC refunds accurately and promptly.
• Manage itineraries such as multi-city trips, group bookings, and special requests.
• Handle hotel booking requests, car rentals, and airport transfer arrangements.
• Prepare and issue daily invoices for all transactions.
• Ensure all ticketing and booking processes comply with airline rules and fare conditions.
• Liaise with airlines, hotels, and travel partners for support and updates.
• Stay updated on airline policies, fare rules, and system enhancements.
• Provide after-office-hours support on a rotational basis (monthly), including weekends and public holidays, if required. This will apply upon confirmation after probation.

Benefits

• Learning Outcomes:
• Gain practical experience in travel and tourism operations.
• Develop customer service and communication skills.
• Enhance organizational and administrative abilities.
• Understand marketing strategies within the tourism sector.
• Training Provided
• 5 Working Days
• Annual Leave
• EPF
• SOCSO
• Birthday Leave
• Medical,Optical and Dental Benefit