Senior Executive - Ticketing

Parlo Tours; Kuala Lumpur; On-site; MYR 67,000 - 123,000; Full time

Benefits offered by this job

Training Provided

5 Working Days

Annual Leave

EPF

SOCSO

Birthday Leave

Medical, Optical and Dental Benefit

Job summary

Parlo Tours in Kuala Lumpur is seeking a senior airline/travel ticketing professional with 5–10 years of experience to handle flights, hotel bookings, and complex itineraries. You will manage ticketing, invoicing, refunds, and group bookings while liaising with airlines and partners to ensure accuracy and compliance.

Candidates should excel in problem-solving, communication, and working under pressure, with the ability to train junior staff and support after-hours needs.

Qualifications

• Minimum of 5–10 years of experience in airline or travel agency ticketing.
• Strong knowledge of GDS systems, such as Amadeus, with fare rules understanding.
• Experience handling hotel bookings and travel-related services.
• Strong problem-solving and communication skills.
• Ability to work independently and under pressure.
• Experience handling corporate or group travel bookings.

Responsibilities

• Handle flight bookings, ticket issuance, reissuance, cancellations, and refunds.
• Process Exchange Orders and ensure proper documentation and tracking.
• Process EOC refunds accurately and in a timely manner.
• Manage complex itineraries such as multi-city trips, group bookings, and special requests.
• Handle hotel booking requests, car rentals, and airport transfer arrangements.
• Prepare and issue daily invoices for all transactions.
• Ensure all ticketing and booking processes comply with airline rules and fare conditions.
• Resolve ticketing issues, discrepancies, and customer enquiries efficiently.
• Liaise with airlines, hotels, and travel partners for support and updates.
• Monitor booking accuracy and minimise errors or financial loss.
• Support and guide junior ticketing staff when needed.
• Stay updated on airline policies, fare rules, and system enhancements.
• Prepare and maintain ticketing and sales reports.
• Provide after-office-hours support on a rotational basis (monthly), including weekends and public holidays, if required.

Skills

Time management

Team leadership and support

Attention to detail

Customer service orientation

Problem-solving

Communication

GDS knowledge

Tools

Amadeus

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

A minimum of 5–10 years of experience in airline or travel agency ticketing.

Strong knowledge of GDS systems, such as Amadeus. Good understanding of fare rules, ticketing, invoicing, refunds, and exchange processes

Experience handling hotel bookings and travel-related services

Strong problem-solving and communication skills

Ability to work independently and perform well under pressure

Experience handling corporate or group travel bookings

Preferred Qualifications:

Experience handling corporate or group travel bookings

Key Skills:

Time management

Team leadership and support

Requirement

• A minimum of 5–10 years of experience in airline or travel agency ticketing.

• Strong knowledge of GDS systems, such as Amadeus. Good understanding of fare rules, ticketing, invoicing, refunds, and exchange processes

• Experience handling hotel bookings and travel-related services

• Strong problem-solving and communication skills

• Ability to work independently and perform well under pressure

• Experience handling corporate or group travel bookings
  

Preferred Qualifications:

• Experience handling corporate or group travel bookings
  

Key Skills:

• Attention to detail

• Time management

• Customer service orientation

• Team leadership and support

Responsibility

• Handle flight bookings, ticket issuance, reissuance, cancellations, and refunds.

• Process Exchange Orders and ensure proper documentation and tracking.

• Process EOC refunds accurately and in a timely manner.

• Manage complex itineraries such as multi-city trips, group bookings, and special requests.

• Handle hotel booking requests, car rentals, and airport transfer arrangements.

• Prepare and issue daily invoices for all transactions.

• Ensure all ticketing and booking processes comply with airline rules and fare conditions.

• Resolve ticketing issues, discrepancies, and customer enquiries efficiently.

• Liaise with airlines, hotels, and travel partners for support and updates.

• Monitor booking accuracy and minimise errors or financial loss.

• Support and guide junior ticketing staff when needed.

• Stay updated on airline policies, fare rules, and system enhancements.

• Prepare and maintain ticketing and sales reports.

• Provide after-office-hours support on a rotational basis (monthly), including weekends and public holidays, if required. This will apply upon confirmation after probation.

Benefits

• Learning Outcomes:
• Gain practical experience in travel and tourism operations.
• Develop customer service and communication skills.
• Enhance organizational and administrative abilities.
• Understand marketing strategies within the tourism sector.
• Training Provided
• 5 Working Days
• Annual Leave
• EPF
• SOCSO
• Birthday Leave
• Medical,Optical and Dental Benefit