Thai-Speaking Customer Service & Ops Specialist

Confidential; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Job summary

Confidential in Kuala Lumpur is seeking a CS&OP Executive to join our on-site team, supporting Thailand market coverage. You will collaborate with sales to deliver exceptional customer service and operational support for international clients, acting as the Thai-speaking point of contact while ensuring high satisfaction and smooth processes.

The role involves rotating shifts from 10am to 1am, Monday to Friday, and close collaboration with Sales and Operations to optimize workflows and service

Qualifications

• Bachelor's degree in any field or equivalent work experience in customer service or operations.
• 1–2 years of customer service experience, preferably in financial services, fintech, or international business environment.
• Experience with multi-channel customer support platforms and operational processes.

Responsibilities

• Competitor research: regularly collect and analyze competitors' products, services, and market strategies to provide actionable insights.
• Account processing: handle new account opening procedures efficiently, ensuring documentation and verification are completed accurately and promptly.
• Multi-channel customer support: provide professional assistance to clients worldwide through live channels like Facebook, Telegram, and other platforms.
• Technical support delivery: support clients with platform-related issues and guide them through troubleshooting steps.
• Cross-department coordination: facilitate communication between departments to resolve complex issues and ensure seamless service delivery.
• Documentation management: prepare, review, and translate customer documents and communications.
• Issue resolution: address inquiries, complaints, and concerns promptly and professionally.
• Client relationship management: build and maintain positive relationships through proactive communication.
• Operational support: complete tasks to improve department efficiency and meet objectives.
• Service quality maintenance: ensure high-quality service across all client touchpoints.

Skills

English fluency

Thai language

Multichannel support

Communication

Documentation

Education

Bachelor's degree

Tools

CRM platforms

Trading platforms knowledge

Job description

Confidential in Kuala Lumpur is seeking a CS&OP Executive to join our on-site team, supporting Thailand market coverage. You will collaborate with sales to deliver exceptional customer service and operational support for international clients, acting as the Thai-speaking point of contact while ensuring high satisfaction and smooth processes.

The role involves rotating shifts from 10am to 1am, Monday to Friday, and close collaboration with Sales and Operations to optimize workflows and service