Advisor II,Sales- Thai

CNX; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

CNX in Kuala Lumpur, Malaysia is seeking an Advisor II, Sales - Thai to handle inbound/outbound calls and online inquiries, selling products and services while delivering basic customer support.

You will process orders, share information, and strive to meet sales goals. The role requires strong communication, empathy, and the ability to learn product details and pricing to assist customers effectively.

Qualifications

• High school diploma is required; sales experience is preferred.
• Strong communication and negotiation skills are required.
• Courteous with strong customer service orientation.
• Ability to communicate effectively both written and verbal; multitask well.

Responsibilities

• Achieve specific sales targets and maximize sale opportunities on each call.
• Use probing techniques to determine customer needs and offer appropriate products or services.
• Maintain knowledge of products, pricing, promotions, and procedures.
• Ensure service meets contractual sales goals and KPIs.
• Greet customers courteously and professionally; build rapport with customers.
• Clarify requirements and provide resolution using available tools and resources.

Skills

StrongCommunication

Negotiation

CustomerService

Multitasking

PCKnowledge

Education

High school diploma

Tools

PC Skills

Job description

Job Title:

Advisor II,Sales- Thai

Job Description

The Advisor II, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.

Essential Functions/Core Responsibilities

• Achieving specific sales targets and maximizing sale opportunities on each and every call
• Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts

Candidate Profile

• High school diploma with six months of sales experience preferred
• Demonstrated sales technique and product knowledge preferred
• Courteous with strong customer service orientation
• Strong communication and negotiation skills required
• Ability to effectively communicate, both written and verbally
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Strong computer navigation skills and PC Knowledge
• Ability to learn and think conceptually
• Dependable with proficient attention to detail
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Supplemental Geographical Information

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

PHILIPPINES

Minimum of two years of college education. No prior call center experience is required

Ability to think clearly and can explain simple issues effectively, both written and verbally

INDIA

Ability to effectively communicate, both written and verbally

Listen attentively to customer needs and concerns; demonstrate empathy

Clarify customer requirements; probe for and confirm understanding of requirements or problem

Confirm customer understanding of the solution and provide additional customer education as needed

Ability to learn including strong problem solving skills

Demonstrate strong probing and problem solving skills

Should be able to handle complex queries

Should be able to resolve customer queries independently

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

MYS Kuala Lumpur Sentral - NU Tower 2 - Level 9 & 10

Language Requirements:

Time Type:

Full time