Test Management Lead: Governance, Delivery & Insights

BAT; Subang Jaya; On-site; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Market-leading bonus

Diverse health plans and work-life

Flexible holiday plan

Online learning platforms

Career development opportunities

Job summary

BAT in Selangor, Malaysia, is seeking a Test Manager to lead our Test Management service delivery. You will own resource pooling, demand and capacity planning, assignment, and delivery tracking across project and BAU testing, acting as SPOC for test strategies, plans, execution, defects, reporting and closure.

You will manage governance, dashboards, and service reviews, drive continuous improvement, and collaborate with vendors and stakeholders.

Qualifications

• Bachelor's degree in information technology, Computer Science, Business, Engineering or related field.
• 5+ years in Testing/QA/Test Management or IT delivery governance and 3+ years coordinating with customers/vendors/testing delivery teams.
• Experience with project and BAU Test Management services, demand management, capacity planning, prioritization and service delivery tracking.
• Experience with ADO or equivalent test management and reporting tool.
• Experience preparing monthly target dashboards, executive reporting and service review packs.
• Good understanding of automation and performance testing concepts; strong Power BI for service reporting.

Responsibilities

• Own the Test Management service provider resource pool, including demand intake, capacity planning, allocation, and delivery tracking.
• Ensure testing resources are assigned based on priority, capability, and demand; supervise utilization, onboarding, and partner commitments.
• Act as SPOC for Test Management delivery, governing test strategies, plans, execution, defect management, reporting, and closure.
• Coordinate testing readiness, risks, issues, dependencies and governance adherence.
• Drive Test Management tool governance with assets, execution results, defects, dashboards, and metrics.
• Own consolidated performance reporting for all testing service providers, including KPI dashboards and service reviews.
• Manage collaborator relationships and communicate delivery status, risks, and performance.
• Lead continuous improvement initiatives for governance, reporting efficiency, service quality, and cross-service collaboration.

Skills

Test management

Stakeholder management

Capacity planning

Demand management

Power BI

Automation testing

Performance testing

Governance

Communication

Education

Bachelor's degree in IT/Computing

Tools

Azure DevOps (ADO)

Job description

BAT in Selangor, Malaysia, is seeking a Test Manager to lead our Test Management service delivery. You will own resource pooling, demand and capacity planning, assignment, and delivery tracking across project and BAU testing, acting as SPOC for test strategies, plans, execution, defects, reporting and closure.

You will manage governance, dashboards, and service reviews, drive continuous improvement, and collaborate with vendors and stakeholders.