Telesales Representative - Contract 12 months

Mudah.my; Kuala Lumpur; Hybrid; MYR 39,000 - 73,000; Full time

Benefits offered by this job

Hybrid arrangement

12-month contract

Job summary

Mudah.my is hiring a Telesales Executive (Tele Marketer) under Mudah Certified in Kuala Lumpur. You will connect with car buyers and sellers via phone and WhatsApp, build trust, recommend suitable cars, and close fully online. Strong communication, automotive knowledge and lead conversion are essential.

Join a hybrid team, handle inbound and outbound leads, coordinate with dealers and financing partners, and maintain accurate records while upholding privacy and compliance standards.

Qualifications

• 2+ years telesales experience with proven sales results.
• Persuasion, negotiation and closing skills over phone/WhatsApp.
• Familiar with car market trends, pricing and buyer psychology.
• Fluent in English and Bahasa Malaysia; Mandarin is a plus.

Responsibilities

• Lead engagement and conversion for Mudah Certified tele sales.
• Handle inbound leads from Mudah.my, Leadbot and campaigns with follow-up.
• Execute outbound calls to warm leads and present tailored options.
• Understand customer needs and provide qualifying recommendations.
• Build rapport and trust through consultative selling; explain Mudah Certified value.
• Coordinate inspections, test drives and financing with dealers.
• Maintain accurate records of calls, leads and outcomes.
• Follow compliance standards and protect customer privacy.
• Escalate dealer misrepresentation or disputes as needed.

Skills

Telesales

Negotiation

Closing skills

English & Bahasa Malaysia

Tools

CRM systems

WhatsApp Business

Job description

Company Description

Carousell Group is the leading recommerce group in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in eight markets under the brands Carousell, Cho Tot, Laku6, Mudah.my, OneKyat, Ox Street, and Refash, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India.

Carousell Group is the leading recommerce group in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in eight markets under the brands Carousell, Cho Tot, Laku6, Mudah.my, OneKyat, Ox Street, and Refash, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India. As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of solving problems for our users; having a mission-first mindset; being relentlessly resourceful; caring deeply; and staying humble to constantly improve. Together as an organisation, we make magic happen.

About Mudah.my

Mudah.my is part of Carousell Group, the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India). Visit mudah.my for more information

Job Description

As a Telesales Executive (Tele Marketer) with Mudah Certified, you will play a key role in our mission to become Malaysia’s largest digital dealer. You will connect with car buyers and sellers via phone, WhatsApp,to build trust, recommend the right cars, and close transactions fully online. This role demands strong communication skills, automotive knowledge, and the ability to convert leads into successful sales without face-to-face interactions.

• Lead Engagement & Conversion
• Handle inbound leads from Mudah.my, Leadbot, and campaigns with immediate and consistent follow-up.
• Execute outbound calls to warm leads
• Understand customer needs (budget, preferred model, financing readiness) and provide tailored recommendations.
• Customer Experience & Trust-Building
• Build rapport through consultative, customer-first selling. Clearly explain the value of buying with Mudah Certified (trusted dealers, warranty, transparent inspections. property agents).
• Handle objections confidently and guide customers through the complete digital purchase journey.
• Process & Coordination
• Schedule inspections, test drives, and dealer appointments via WhatsApp. Coordinate with Certified Dealers, inspection teams, and financing partners to ensure smooth process flow.
• Maintain accurate, up-to-date records of leads, calls, and outcomes accordingly.
• Compliance & Professionalism
• Follow Mudah’s telesales compliance standards and protect customer privacy at all times. Ensure full transparency in car details, pricing, and financing terms.
• Escalate issues such as dealer misrepresentation, delayed collections, or buyer disputes.

Qualifications

Skills & Requirements

• Minimum 2 years’ experience in telesales, automotive, property, or field sales with a proven sales record. Strong persuasion, negotiation, and closing skills over phone/WhatsApp.
• Familiar with car market trends, pricing, and buyer psychology. Tech-savvy with CRM systems and WhatsApp Business.
• Fluent in English & Bahasa Malaysia; Mandarin is a strong advantage.
• Results-driven, resilient, and able to thrive in a high-volume, target-driven environment.

Additional Information

• able to work from office at least 3 times a week (hybrid arrangement )
• able to work on rotational shift (off days can be on weekdays)
• normal working hours 9am - 6pm
• open to work on a 12 month contract
• can be flexible in shifting and doing multiple projects

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