Telesales Representative - Contract 12 months

Carousell Group; Kampung Malaysia Tambahan; Presencial; MYR 36.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

12-month contract

Rotational shifts

9am–6pm hours

Descripción de la vacante

Mudah.my, part of the Carousell Group, is hiring a Telesales Executive (Tele Marketer) to connect with car buyers and sellers by phone and WhatsApp, build trust, and close transactions online in a hybrid office setting. The ideal candidate has at least 2 years in telesales, strong negotiation and closing skills, and fluency in English and Bahasa Malaysia (Mandarin a plus).

You will use CRM and WhatsApp Business to manage leads, schedule inspections, and coordinate with dealers and financing

Formación

• Minimum 2 years’ experience in telesales, automotive, property, or field sales with a proven sales record.
• Strong persuasion, negotiation, and closing skills over phone/WhatsApp.
• Familiar with car market trends, pricing, and buyer psychology.
• Tech-savvy with CRM systems and WhatsApp Business.
• Fluent in English and Bahasa Malaysia; Mandarin is a strong advantage.

Responsabilidades

• Handle inbound leads from Mudah.my, Leadbot, and campaigns with immediate and consistent follow-up.
• Execute outbound calls to warm leads.
• Understand customer needs (budget, preferred model, financing readiness) and provide tailored recommendations.
• Build rapport through consultative, customer-first selling; clearly explain the value of Mudah Certified.
• Schedule inspections, test drives, and dealer appointments via WhatsApp; coordinate with dealers, inspection teams, and financing partners.
• Maintain accurate records of leads, calls, and outcomes.
• Follow Mudah’s telesales compliance standards and protect customer privacy; ensure transparency in car details, pricing, and financing terms.

Conocimientos

Telesales

Automotive knowledge

CRM systems

WhatsApp Business

English

Bahasa Malaysia

Mandarin

Negotiation

Closing skills

Herramientas

CRM software

Descripción del empleo

• Contract
• Department: Commercial Shared
• Office Location: Malaysia

Company Description

Carousell Group is the leading recommerce group in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in eight markets under the brands Carousell, Cho Tot, Laku6, Mudah.my, OneKyat, Ox Street, and Refash, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India.

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of solving problems for our users; having a mission-first mindset; being relentlessly resourceful; caring deeply; and staying humble to constantly improve. Together as an organisation, we make magic happen.

About Mudah.my

Mudah.my is part of Carousell Group, the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India). Visit mudah.my for more information

Job Description

As a Telesales Executive (Tele Marketer) with Mudah Certified, you will play a key role in our mission to become Malaysia’s largest digital dealer. You will connect with car buyers and sellers via phone, WhatsApp,to build trust, recommend the right cars, and close transactions fully online. This role demands strong communication skills, automotive knowledge, and the ability to convert leads into successful sales without face-to-face interactions.

Key Responsibilities

• Handle inbound leads from Mudah.my, Leadbot, and campaigns with immediate and consistent follow-up.
• Execute outbound calls to warm leads
• Understand customer needs (budget, preferred model, financing readiness) and provide tailored recommendations.
• 2. Customer Experience & Trust-Building Build rapport through consultative, customer-first selling.
  Clearly explain the value of buying with Mudah Certified (trusted dealers, warranty, transparent inspections. property agents).
• 3. Process & Coordination Schedule inspections, test drives, and dealer appointments via WhatsApp. Coordinate with Certified Dealers, inspection teams, and financing partners to ensure smooth process flow.
• Maintain accurate, up-to-date records of leads, calls, and outcomes accordingly.
• 4. Compliance & Professionalism Follow Mudah’s telesales compliance standards and protect customer privacyat all times.
  Ensurefull transparencyin car details, pricing, and financing terms. Escalate issues such as dealer misrepresentation, delayed collections, or buyer disputes.

Qualifications

Skills & Requirements

Minimum 2 years’ experience in telesales, automotive, property, or field sales with a proven sales record. Strong persuasion, negotiation, and closing skills over phone/WhatsApp.

Familiar with car market trends, pricing, and buyer psychology. Tech-savvy with CRM systems and WhatsApp Business.

Fluent in English & Bahasa Malaysia; Mandarin is a strong advantage.

• Results-driven, resilient, and able to thrive in a high-volume, target-driven environment.

Additional Information

• able to work from office at least 3 times a week (hybrid arrangement )
• able to work on rotational shift (off days can be on weekdays)
• normal working hours 9am - 6pm
• open to work on a 12 month contract
• can be flexible in shifting and doing multiple projects