Telesales Agent

CelcomDigi Bhd; Subang Jaya; On-site; MYR 33,000 - 61,000; Full time

Job summary

CelcomDigi Bhd in Malaysia is seeking a motivated Telesales Agent to join our team on a third party contract basis. You will deliver scripts, engage customers, and drive sales in a fast-paced environment.

The role requires English and Bahasa Malaysia communication, a minimum of SPM, and a proactive, team-oriented attitude. Mandarin is an advantage, and sales or telemarketing experience helps.

Qualifications

• Minimum education qualification is SPM.
• Experience in sales or telemarketing is advantageous.
• Proficient in English and Bahasa Malaysia; Mandarin is a plus.

Responsibilities

• Deliver sales scripts to persuade customers to purchase.
• Explain products and prices; answer customer questions.
• Record customer details and services purchased per process.
• Follow procedures and report changes.
• Support the team to achieve targets.
• Complete assigned tasks and call lists.

Skills

Cold calling

Customer service

Interpersonal skills

Sales driven

Team collaboration

Education

SPM

Job description

This is a third party contract role. We are looking for a motivated and results-driven Telesales Agent to join our dynamic team. If you are passionate about sales, have strong communication skills, and thrive in a fast-paced environment, we'd love you have you on board.

Job Description

This is a third party contract role. We are looking for a motivated and results-driven Telesales Agent to join our dynamic team. If you are passionate about sales, have strong communication skills, and thrive in a fast-paced environment, we'd love you have you on board.

You Are

• Confident in cold calling customers.
• Excellent oral, customer service and interpersonal skills.
• Results driven, motivation for sales, persistent and self-motivated to succeed.
• Able to work as a team member and accommodate multiple priorities.
• Be adaptable, able to work on new campaigns and priorities, as they arise.

Responsibilities

• Deliver prepared sales scripts that describe products or services to persuade existing or potential customers to purchase a product or service.
• Explain products, services and prices, answer questions from customers.
• Obtain customer information such as agreed plan / services purchased, payment method, and record into our systems following set processes.
• Comply with procedures, rules and regulations, reporting needed changes.
• Contribute to team effort by accomplishing results as needed.
• Complete tasks and call list assigned.

Requirements

• Minimum education qualification: SPM.
• Experience in sales or telemarketing will be an added advantage.
• Able to communicate in English and Bahasa Malaysia, candidates that can communicate in Mandarin will be an added advantage.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards.

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.