Telesales Agent

Agensi Pekerjaan RecruitFirst Sdn Bhd; Selangor; On-site; MYR 33,000 - 56,000; Full time

Job summary

Agensi Pekerjaan RecruitFirst Sdn Bhd is seeking a Customer Relations Officer in Malaysia (Selangor) to drive customer acquisition and revenue growth through marketing campaigns, online orders, and targeted outreach. You will manage in-house and outsourced telesales operations, coordinate partners, monitor performance, and source new outsourcing partners when required.

Responsibilities include end-to-end online store and customer support, live chat assistance, order processing, resolving issues,

Qualifications

• Minimum SPM qualification.
• At least 1 year of experience in sales, telesales or call centre operations preferred.
• Fresh graduates are encouraged to apply.
• Proficient in PC applications and Microsoft Office.
• Good working knowledge of English.

Responsibilities

• Drive customer acquisition, retention and revenue growth through marketing campaigns and sales leads from online orders, customer experience teams, SMS campaigns, and targeted outreach.
• Manage in-house and outsourced telesales operations, including partner coordination and performance monitoring.
• Source new outsourcing partners when required.
• Provide end-to-end online store and customer support, including order processing and follow-up, live chat, and resolution of customer issues.
• Retain high-value customers and act as the voice of the customer to promote products and services.
• Collaborate with internal and external project teams on store enhancements, system requirements and new launches.
• Identify opportunities to conceptualize and implement automation to improve operations and customer experience.
• Monitor NPS and customer feedback and share insights to drive service improvements.
• Achieve assigned sales targets and KPIs through telesales, customer engagement and lead conversion.

Job description

Execute marketing and customer acquisition campaigns, handling sales leads from online orders, customer experience teams, SMS campaigns, and targeted outreach to drive customer acquisition, retention, and revenue growth.

Manage in-house and outsourced telesales operations, including partner coordination, performance monitoring, and sourcing new outsourcing partners when required.

Provide end-to-end online store and customer support, including order processing and follow-up, live chat assistance, purchase journey support, and resolution of customer issues.

Manage and retain high-value customers, acting as the voice of the customer while providing accurate information and promoting the full range of products and services.

Collaborate with internal and external project teams on online store enhancements, system requirements, and new launches, while monitoring escalated system issues to ensure timely resolution.

Identify opportunities to conceptualize and implement automation to improve operational efficiency and customer experience.

Monitor NPS and customer feedback, identifying trends and sharing insights with relevant departments to drive service improvements.

Achieve assigned sales targets and KPIs through effective telesales, customer engagement, lead conversion, and proactive customer retention.

Requirements:

Minimum SPM qualification; candidates with at least 1 year of experience in sales, telesales, or call centre operations are preferred, while fresh graduates are also encouraged to apply.

Proficient in PC applications and Microsoft Office, with good working knowledge of English.

Customer-focused and target-driven, with a strong motivation to achieve and exceed sales KPIs.

Strong communication, interpersonal, and analytical skills, with the ability to understand customer needs and provide effective solutions.

Able to work independently while collaborating effectively within a team in a fast-paced environment.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Relations Officer?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?