Telemarketing Executive

Anchor Consulting; Kuala Lumpur; On-site; MYR 27,000 - 47,000; Full time

Job summary

Anchor Consulting in Kuala Lumpur is seeking a Telemarketing Executive to manage outbound calls for short-term campaigns, explain offers, and identify customer needs. You will coordinate with Marketing, Customer Service, and Operations to support campaigns.

The role requires confidence making high-volume calls, strong communication in BM and English, and the ability to meet targets. You will maintain accurate records of interactions and outcomes while complying with company policies.

Qualifications

• Minimum SPM/STPM/Diploma or equivalent.
• Experience in telemarketing, telesales, customer service, or sales is an advantage.
• Good command of Bahasa Malaysia and English.

Responsibilities

• Manage and execute outbound calls for short-term campaigns, marketing activities, promotions, and sales initiatives.
• Conduct cross-selling and upselling of relevant products and services to existing customers.
• Contact selected customer lists and leads according to campaign requirements.
• Explain campaign details, product benefits, promotions, and offers clearly and professionally.
• Identify customer needs and recommend suitable products or services.
• Follow up with interested customers and convert opportunities into successful sales.
• Achieve assigned campaign targets, call volumes, and conversion KPIs.
• Record customer feedback, call outcomes, sales, and follow-up actions accurately in the system.
• Maintain proper customer records and ensure all campaign data is updated accordingly.
• Handle customer objections and enquiries professionally during outbound calls.
• Provide feedback on customer responses, objections, and campaign effectiveness to the relevant team.
• Coordinate with Marketing, Customer Service, and Operations teams when required to support campaign execution.
• Ensure all customer interactions comply with company policies, procedures, and applicable regulations.
• Perform other duties related to telemarketing and outbound campaigns as assigned by supervisor.

Skills

Outbound calling

Sales skills

Communication

Target-driven

Education

SPM/STPM/Diploma or equivalent

Tools

CRM systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Manage and execute outbound calls for short-term campaigns, marketing activities, promotions, and sales initiatives.

Conduct cross-selling and upselling of relevant products and services to existing customers.

Contact selected customer lists and leads according to campaign requirements.

Explain campaign details, product benefits, promotions, and offers clearly and professionally.

Identify customer needs and recommend suitable products or services.

Follow up with interested customers and convert opportunities into successful sales.

Achieve assigned campaign targets, call volumes, and conversion KPIs.

Record customer feedback, call outcomes, sales, and follow-up actions accurately in the system.

Maintain proper customer records and ensure all campaign data is updated accordingly.

Handle customer objections and enquiries professionally during outbound calls.

Provide feedback on customer responses, objections, and campaign effectiveness to the relevant team.

Coordinate with Marketing, Customer Service, and Operations teams when required to support campaign execution.

Ensure all customer interactions comply with company policies, procedures, and applicable regulations.

Perform other duties related to telemarketing and outbound campaigns as assigned by supervisor.

Job Responsibilities

• Manage and execute outbound calls for short-term campaigns, marketing activities, promotions, and sales initiatives.
• Conduct cross-selling and upselling of relevant products and services to existing customers.
• Contact selected customer lists and leads according to campaign requirements.
• Explain campaign details, product benefits, promotions, and offers clearly and professionally.
• Identify customer needs and recommend suitable products or services.
• Follow up with interested customers and convert opportunities into successful sales.
• Achieve assigned campaign targets, call volumes, and conversion KPIs.
• Record customer feedback, call outcomes, sales, and follow-up actions accurately in the system.
• Maintain proper customer records and ensure all campaign data is updated accordingly.
• Handle customer objections and enquiries professionally during outbound calls.
• Provide feedback on customer responses, objections, and campaign effectiveness to the relevant team.
• Coordinate with Marketing, Customer Service, and Operations teams when required to support campaign execution.
• Ensure all customer interactions comply with company policies, procedures, and applicable regulations.
• Perform other duties related to telemarketing and outbound campaigns as assigned by supervisor.

Job Requirements

• Minimum SPM/STPM/Diploma or equivalent.
• Experience in telemarketing, telesales, customer service, or sales is an advantage.
• Confident and comfortable making a high volume of outbound calls.
• Good communication and interpersonal skills
• Sales-oriented, proactive and target-driven.
• Able to handle customer objections and rejection professionally.
• Good command of Bahasa Malaysia and English.
• Basic computer skills and comfortable using customer management systems.
• Able to work independently and as part of a team.