Telemarketing Team Leader

Summitnext; Petaling Jaya; On-site; MYR 56,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Supportive team environment

Career growth opportunities

Job summary

A growing BPO and technology solutions provider is seeking a Telemarketing Team Leader to manage and uplift a team of telemarketing executives in Petaling Jaya. The ideal candidate should have leadership experience, excellent communication skills, and the ability to motivate in a target-driven environment. This role offers a competitive salary and opportunities for career growth in a supportive team setting.

Qualifications

• Leadership experience in telemarketing preferred.
• Ability to manage and motivate a team in a sales-driven environment.
• Basic computer skills necessary.

Responsibilities

• Lead a team of telemarketing executives to reach targets.
• Conduct coaching and performance monitoring.
• Handle escalated customer issues to ensure service quality.
• Implement strategies for team performance improvement.
• Monitor metrics and report to management.
• Ensure compliance with company standards and scripts.

Skills

Leadership skills

Communication skills

Interpersonal skills

Motivational skills

Basic computer skills

English proficiency

Tools

CRM systems

Job description

SummitNext Technologies Sdn. Bhd. is a BPO and technology solutions provider, delivering high-quality customer engagement and business support services to global clients.

Key Responsibilities

• Lead and manage a team of telemarketing executives to achieve sales and customer engagement targets
• Conduct coaching, performance monitoring, and provide guidance to team members
• Handle escalated customer issues and ensure high‑quality service delivery
• Develop and implement strategies to improve team performance and productivity
• Monitor key metrics and provide regular reports to management
• Ensure team compliance with company scripts, policies, and quality standards

Requirements

• English is required
• Previous experience in telemarketing with leadership experience preferred
• Strong leadership, communication, and interpersonal skills
• Ability to motivate and manage a team in a target‑driven environment
• Basic computer skills and familiarity with CRM systems
• Willing to work on‑site in the PJ office

What We Offer

• Competitive salary
• Supportive team environment
• Career growth opportunities within a growing organization

Find Out More About Us:

• Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
• Instagram: https://www.instagram.com/summitnexttechnologies
• LinkedIn: https://www.linkedin.com/company/summitnext-technologies
• Website: https://summitnext.com