Team Leader – Telemarketing (Mandarin Speaker)

Summitnext; Petaling Jaya; On-site; MYR 60,933 - 72,986; Full time

Benefits offered by this job

Competitive salary up to RM6,000

Supportive team environment

Career growth opportunities

Job summary

A leading BPO and technology solutions provider in Petaling Jaya is looking for a Telemarketing Team Leader. This role involves leading and managing a team to achieve sales and customer engagement targets. Candidates should be fluent in Mandarin and have previous telemarketing experience. We offer a competitive salary up to RM6,000 and opportunities for career growth in a supportive environment.

Qualifications

• Preferably fluent in Mandarin (spoken and written); English required.
• Previous experience in telemarketing with leadership experience preferred.
• Ability to motivate and manage a team in a target-driven environment.

Responsibilities

• Lead and manage a team of telemarketing executives to achieve sales targets.
• Conduct coaching and performance monitoring.
• Handle escalated customer issues to ensure quality service.

Skills

Fluency in Mandarin

Leadership skills

Communication skills

Interpersonal skills

Basic computer skills

Job description

About SummitNext Technologies

SummitNext Technologies Sdn. Bhd. is a BPO and technology solutions provider, delivering high-quality customer engagement and business support services to global clients.

Key Responsibilities

• Lead and manage a team of telemarketing executives to achieve sales and customer engagement targets
• Conduct coaching, performance monitoring, and provide guidance to team members
• Handle escalated customer issues and ensure high-quality service delivery
• Develop and implement strategies to improve team performance and productivity
• Monitor key metrics and provide regular reports to management
• Ensure team compliance with company scripts, policies, and quality standards

Requirements

• Preferably fluent in Mandarin (spoken and written); English is required
• Previous experience in telemarketing with leadership experience preferred
• Strong leadership, communication, and interpersonal skills
• Ability to motivate and manage a team in a target-driven environment
• Basic computer skills and familiarity with CRM systems
• Willing to work on-site in the PJ office

What We Offer

• Competitive salary up to RM6,000
• Supportive team environment
• Career growth opportunities within a growing organization

Find Out More About Us

• Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
• Instagram: https://www.instagram.com/summitnexttechnologies
• LinkedIn: https://www.linkedin.com/company/summitnext-technologies
• Website: https://summitnext.com