Telemarketing Internship

GOODNITE SDN. BHD.; Kuala Lumpur; On-site; MYR 22,000 - 31,000; Part time

Job summary

GOODNITE SDN. BHD. is seeking a proactive student to join our Telemarketing team in Kuala Lumpur. You will handle outbound calls to prospective and existing customers, promoting products and campaigns to create sales opportunities.

You will follow up with leads to nurture relationships, achieve call volumes and sales targets, and support campaigns with professional customer interactions. The role suits students pursuing diplomas or degrees in marketing, business, or related fields.

Qualifications

• Pursuing a related diploma/degree or certification in marketing/BA related fields.
• CCSP certification is an added advantage.
• Strong communication and interpersonal skills required.
• Basic MS Office knowledge (Word, Excel, PowerPoint).
• Ability to work in a team and interact with customers professionally.
• Positive attitude and willingness to learn.

Responsibilities

• Conduct outbound calls to prospective and existing customers.
• Promote products, services, and campaigns to generate opportunities.
• Follow up with leads to nurture relationships and conversions.
• Achieve assigned call volume, lead generation, and sales targets.
• Support the Telemarketing team in executing campaigns.

Skills

Communication skills

Interpersonal skills

Teamwork

Problem-solving

Quick learner

Microsoft Office

Education

Diploma/degree/short course in Marketing/Business Administration/Management/Mass Communication/Public Relations/Customer Service

CCSP certification (advantage)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Conduct outbound calls to prospective and existing customers using provided leads and databases.

Promote products, services, and ongoing campaigns to generate sales opportunities.

Follow up with leads and customers to nurture relationships and encourage conversions.

Achieve assigned call volume, lead generation, and sales targets.

Support the Telemarketing team in executing sales and customer engagement campaigns.

Requirements:

Currently pursuing a Diploma, Degree, Short Course, or relevant certification in Marketing/Business Administration / Management/Mass Communication / Public Relations/Customer Service or related fields.

Certified Customer Service Professional (CCSP) or relevant customer service certification is an added advantage.

Good communication and interpersonal skills.

Basic knowledge of Microsoft Office, including Word, Excel, and PowerPoint.

Positive attitude, willingness to learn, and good problem-solving skills.

Able to work well in a team and interact with customers professionally.

History

The Goodnite® brand was established in 1989 with one mission in mind — to offer better, healthier sleep to customers with its mattresses. The brand believes that a good-night sleep is the key to healthier living.

The Goodnite® name is recognised for its comfortable sleeping assurance, which makes Goodnite® a trusted name for generations.

Today, the organisation has established itself as one of the top three leading bedding manufacturers in Malaysia. Goodnite® focuses in investing in industry’s best technology to help customers achieve better, quality sleep. Its commitment, quality and service have been the driving forces behind its star-studded line‑up of mattresses and other bedding products.

In fact, Goodnite's already the trusted name thoughout generations. With our expansion to the north and south region of Malaysia, our team of more than 150 employees services more than 1,200 dealers nationwide to provide you superior comfort.

We keep reaching out because we believe that everyone deserves that well‑rested sleep for a healthy start to their every day.

History

The Goodnite® brand was established in 1989 with one mission in mind — to offer better, healthier sleep to customers with its mattresses. The brand believes that a good-night sleep is the key to healthier living.

The Goodnite® name is recognised for its comfortable sleeping assurance, which makes Goodnite® a trusted name for generations.

Today, the organisation has established itself as one of the top three leading bedding manufacturers in Malaysia. Goodnite® focuses in investing in industry’s best technology to help customers achieve better, quality sleep. Its commitment, quality and service have been the driving forces behind its star-studded line‑up of mattresses and other bedding products.

In fact, Goodnite's already the trusted name thoughout generations. With our expansion to the north and south region of Malaysia, our team of more than 150 employees services more than 1,200 dealers nationwide to provide you superior comfort.

We keep reaching out because we believe that everyone deserves that well‑rested sleep for a healthy start to their every day.