Telemarketing Executive

NR FALAH VENTURES PLT; Penang; On-site; MYR 36,000 - 54,000; Full time

Benefits offered by this job

Base salary and performance incentives

On-the-job training

Flexible working arrangements where/if

Job summary

NR FALAH VENTURES PLT in Penang is seeking a Telemarketing Executive to join our outbound sales team. This full-time role focuses on contacting potential customers, presenting products, and converting leads into sales opportunities.

You will support growth through proactive engagement and relationship building. The ideal candidate has proven telemarketing experience, strong communication and numeracy, and is proficient with CRM systems and MS Office.

Qualifications

• Excellent communication skills over the telephone.
• Proven experience in telemarketing, outbound sales, or similar roles.
• Strong numeracy and ability to track sales targets.
• Proficiency with computer systems, CRM software, and Microsoft Office.
• Excellent organisational skills and ability to manage multiple calls and leads.

Responsibilities

• Make outbound calls to prospective customers using provided call lists and CRM systems.
• Present company products and services persuasively tailored to customer needs.
• Qualify leads and identify sales opportunities through questioning and listening.
• Record accurate information and maintain detailed call records.
• Follow up with customers to nurture relationships and encourage repeat business.
• Meet and exceed individual sales targets and performance metrics.
• Handle objections professionally and work towards resolution.
• Collaborate with sales and customer service teams for consistent messaging.

Skills

Communication skills

Outbound sales

CRM software

Microsoft Office

Organisational skills

Customer-focused

Resilience

Team player

Flexible hours

Tools

CRM software

Microsoft Office

Job description

About us

NR FALAH VENTURES PLT is a dynamic and customer-focused organisation committed to delivering exceptional service and building lasting relationships with our clients. We pride ourselves on our innovative approach to business and our dedication to supporting talented individuals in their career development. Our team thrives on collaboration, professionalism, and a genuine commitment to exceeding customer expectations.

About the role

We are seeking a Telemarketing Executive to join our outbound sales team at our office in Penang. This is a full-time position that plays a crucial role in driving our sales objectives through proactive customer engagement and relationship building. As a Telemarketing Executive, you will be responsible for contacting potential customers, presenting our products and services, and converting leads into valuable sales opportunities. This role is essential to our business growth strategy and offers the opportunity to make a direct impact on our company's success whilst developing your professional skills in a fast-paced environment.

Key responsibilities

• Making outbound calls to prospective customers using provided call lists and CRM systems
• Presenting company products and services in a compelling and persuasive manner tailored to customer needs
• Qualifying leads and identifying potential sales opportunities through effective questioning and active listening
• Recording accurate information about customer interactions and maintaining detailed call records
• Following up with customers to nurture relationships and encourage repeat business
• Meeting and exceeding individual sales targets and performance metrics
• Handling customer objections professionally and working towards resolution
• Collaborating with the sales and customer service teams to ensure consistent messaging and service quality
• Continuously updating knowledge about products, services, and industry developments
• Participating in training sessions and performance reviews to enhance skills and product knowledge

What we're looking for

• Excellent communication skills with the ability to articulate ideas clearly and persuasively over the telephone
• Proven experience in telemarketing, outbound sales, or similar customer-facing roles
• Strong numeracy and the ability to work towards and track sales targets
• Proficiency with computer systems, CRM software, and Microsoft Office applications
• Excellent organisational skills and the ability to manage multiple calls and leads efficiently
• A customer-focused mindset with genuine enthusiasm for building relationships
• Resilience and a positive attitude towards handling rejection and objections
• Ability to work independently whilst being a team player in a collaborative environment
• A flexible approach to working hours and willingness to adapt to business needs
• Previous experience in the telecommunications, financial services, or retail sectors is advantageous

What we offer

• NR FALAH VENTURES PLT is committed to supporting the wellbeing and professional development of our team members. We offer competitive remuneration including a base salary and performance-related incentives, providing excellent earning potential for high performers.
• We provide comprehensive on-the-job training to ensure you are equipped with the knowledge and skills needed to excel in your role.
• Our workplace culture emphasises collaboration and mutual support, with opportunities for career progression as you develop your capabilities.
• We offer a supportive work environment with flexible working arrangements where possible, and we value work-life balance.
• Additionally, we provide staff benefits including health and wellness initiatives to support your overall wellbeing.
• We encourage continuous professional development and provide opportunities to enhance your skills through training programmes and mentoring.