TELEMARKETING ( INBOUND & OUTBOUND )

Resource Entity; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Resource Entity Sdn. Bhd. in Kuala Lumpur is seeking a Telemarketing professional to join our sales team at Bukit Jalil.

You will handle both inbound and outbound calls, drive sales growth, and build strong customer relationships through effective communication. The role requires proven telemarketing or sales experience, excellent English and Malay, and proficiency with CRM systems. You will follow scripts, meet targets, maintain records, and collaborate with sales and customer service to ensure

Qualifications

• Proven experience in telemarketing, sales, or a related customer service role.
• Excellent verbal communication skills with the ability to articulate product benefits clearly and persuasively.
• Strong listening skills and the ability to understand customer needs and concerns.
• Demonstrated ability to meet or exceed sales targets and handle rejection in a positive manner.
• Proficiency with telemarketing software, CRM systems, and Microsoft Office applications.

Responsibilities

• Execute outbound telemarketing campaigns to generate leads, qualify prospects, and promote company products and services.
• Handle inbound customer inquiries, provide product information, and address customer needs with professionalism and courtesy.
• Follow sales scripts and guidelines whilst adapting communication style to suit individual customer requirements.
• Maintain accurate and detailed records of all calls, customer interactions, and sales transactions using designated CRM systems.
• Meet and exceed agreed sales targets and key performance indicators on a consistent basis.
• Build and nurture customer relationships to encourage repeat business and enhance customer loyalty.
• Identify customer pain points and recommend appropriate products or services to address their needs.
• Collaborate with the sales and customer service teams to ensure a seamless customer experience.
• Provide feedback to management regarding customer concerns, market trends, and potential business opportunities.

Skills

Telemarketing

Sales experience

Customer service

Verbal communication

Listening

Targets achievement

Bilingual English/Malay

Tools

CRM systems

Microsoft Office

Telemarketing software

Job description

About the role We are seeking a talented Telemarketing professional to join our dynamic sales team at our Bukit Jalil, Kuala Lumpur location. In this role, you will be responsible for both inbound and outbound telemarketing activities, driving sales growth and building strong customer relationships through effective communication. This position is crucial to our business development strategy, as you will be at the frontline of our customer acquisition and retention efforts. Your ability to engage prospects, handle inquiries, and convert opportunities into sales will directly impact our company's revenue and market presence.

Key responsibilities

Execute outbound telemarketing campaigns to generate leads, qualify prospects, and promote company products and services

Handle inbound customer inquiries, provide product information, and address customer needs with professionalism and courtesy

Follow sales scripts and guidelines whilst adapting communication style to suit individual customer requirements

Maintain accurate and detailed records of all calls, customer interactions, and sales transactions using designated CRM systems

Meet and exceed agreed sales targets and key performance indicators on a consistent basis

Build and nurture customer relationships to encourage repeat business and enhance customer loyalty

Identify customer pain points and recommend appropriate products or services to address their needs

Collaborate with the sales and customer service teams to ensure a seamless customer experience

Provide feedback to management regarding customer concerns, market trends, and potential business opportunities

What we're looking for

Proven experience in telemarketing, sales, or a related customer service role, preferably with exposure to both inbound and outbound calling

Excellent verbal communication skills with the ability to articulate product benefits clearly and persuasively

Strong listening skills and the ability to understand customer needs and concerns

Demonstrated ability to meet or exceed sales targets and handle rejection in a positive manner

Proficiency with telemarketing software, CRM systems, and Microsoft Office applications

Ability to work independently whilst being a collaborative team player in a fast-paced environment

High level of patience, empathy, and professionalism when interacting with diverse customer bases

Strong organisational skills with the ability to manage multiple calls and follow-ups effectively

Fluency in English and Malay; additional languages are advantageous

Willingness to work flexible shift patterns, including evening and weekend hours if required

We are company specialising in outsource/insource call center activities.

We are in the business of business process outsourcing (BPO) specifically in the outsource and insource of call center services. Resource Entity Sdn. Bhd, as a company was founded in 2002 and for the past 13 years we have been contracted by Astro to provide insource outbound and inbound call center services at Astro call centre in Jalan Tandang, Petaling Jaya, as well as, direct sales activities.

We are seeking to expand our work force as such looking for suitably qualified candidates. You will be working inside a world class call centre and the experience you gain will certainly bodes well for your resume..

Our achievements:

Workforce of almost 200 employee – largest Service Provider in Astro.

Won the ASTRO TOP ACHIEVER FY17

13 years of continuous service of excellent to Astro

Coming out top in categories like- Achieving Sales KPI, High Attendance rate (95%), low Attrition (8%).

In the past one year, embarking in a journey of Customer Centric Engagement transformation

We are company specialising in outsource/insource call center activities.

We are in the business of business process outsourcing (BPO) specifically in the outsource and insource of call center services. Resource Entity Sdn. Bhd, as a company was founded in 2002 and for the past 13 years we have been contracted by Astro to provide insource outbound and inbound call center services at Astro call centre in Jalan Tandang, Petaling Jaya, as well as, direct sales activities.

We are seeking to expand our work force as such looking for suitably qualified candidates. You will be working inside a world class call centre and the experience you gain will certainly bodes well for your resume..

Our achievements:

Workforce of almost 200 employee – largest Service Provider in Astro.

Won the ASTRO TOP ACHIEVER FY17

13 years of continuous service of excellent to Astro

Coming out top in categories like- Achieving Sales KPI, High Attendance rate (95%), low Attrition (8%).

In the past one year, embarking in a journey of Customer Centric Engagement transformation