Call Centre Agent (Banking Project)

UTS Marketing Solutions Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Commission

EPF/SOCSO

Medical Insurance

Transit access

Standard working hours

Job summary

United Teleservice Marketing Solutions Sdn Bhd is seeking a Call Centre Operator to handle outbound calls and promote banking products. You will build relationships with customers over the phone, delivering high-quality service in line with provided scripts and factsheets.

The role offers a high basic salary with commission, EPF & SOCSO, medical benefits, and convenient access near LRT/MRT/Monorail. Normal working hours with public-holiday off; walk-in interviews available Mon-Fri 9am-4pm.

Responsibilities

• Execute outbound calls to provided database promoting banking product.
• Build relationships and communicate with customers over the telephone and provide high standards of service by following presentation guidelines in accordance to product factsheet and sales script

Job description

Launch your career with a dynamic Call Centre team!

You are also welcome to inform your friends about this opening and walk in for interview in a group.

You will be in charge to:

Execute outbound calls toprovided database promoting banking product.

To build relationships and communicate with customers over the telephone and providing high standards of service by following presentation guidelines in accordance to given product factsheet and sales script

High Basic + Commission

EPF & SOCSO

Nearby LRT/ MRT/ Monorail station

Medical Benefit + Insurance

Normal working hours + Off on Public Holiday

Walk-in Interview details:

Day : Monday - Friday

Time : 9am - 4pm

You may also contact us for more information:

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• How many years' experience do you have as a Call Centre Operator?
• Which of the following types of qualifications do you have?

Advertising, Marketing & Communications Services 1,001-5,000 employees

United Teleservice Marketing Solutions Sdn Bhd

UTS Group is in the business of providing outsourced telemarketing campaign management and managing contact center facilities.

We also become to be known in the insurance and financial industry as a preferred outsourcing telemarketing partner and we work with most well established banks & insurance companies in Malaysia

Our outstanding achievement is reflected and evidenced when UTS was awarded by Association of Customer Experience Industry of Malaysia (ACE) formerly known as Customer Relationship Management & Contact Centre Association Malaysia (CCAM) for:

2011 Bronze Service Award for the Most Creative Contact Centre

2011 Gold Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)

2012 2nd Place Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)

2013 3rd Place Award for the Most Creative Contact Centre (Open Category)

2013 1st Place Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)

2014 3rd Place Award for the Best Outsourced Outbound Contact Centre (Under 100 Seats Category)

2014 3rd Place Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)

2014 2nd Place Award for the Most Creative Contact Centre (Open Category)

2017 Merit Award for the Best Outsourced Contact Centre (Above 100 seats Category)

2017 Bronze Award for the Best Outsourced Contact Centre (Under 100 Seats Category)

2017 Gold Award for the Best Contact Centre Manager (Above 100 Seats Category)

2018 Silver Award for the Best Inovative Adoption

2018 Gold Award for the Best New Contact Centre - Campaign/ Programme

2018 Gold Award for the Best Customer Relationship Management for Contact Centre

2018 Gold Award for the Best Contact Centre Recruitment & Retention Programme

2018 Gold Award for the Best Business/ Data Analysis For Contact Centre

2018 Silver Award for the Best Outsourced Outbound Contact Centre (Under 100 Seats Category)

2018 Gold Award for the Best Outsourced Outbound Contact Centre (Under 100 Seats Category)

2018 Gold Award for the Best Outsourced Outbound Contact Centre (Above 100 seats Category)

History

Established in 19 December 2007

United Teleservice Marketing Solutions Sdn Bhd

UTS Group is in the business of providing outsourced telemarketing campaign management and managing contact center facilities.

We also become to be known in the insurance and financial industry as a preferred outsourcing telemarketing partner and we work with most well established banks & insurance companies in Malaysia

Our outstanding achievement is reflected and evidenced when UTS was awarded by Association of Customer Experience Industry of Malaysia (ACE) formerly known as Customer Relationship Management & Contact Centre Association Malaysia (CCAM) for:

2011 Bronze Service Award for the Most Creative Contact Centre

2011 Gold Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)

2012 2nd Place Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)

2013 3rd Place Award for the Most Creative Contact Centre (Open Category)

2013 1st Place Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)

2014 3rd Place Award for the Best Outsourced Outbound Contact Centre (Under 100 Seats Category)

2014 3rd Place Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)

2014 2nd Place Award for the Most Creative Contact Centre (Open Category)

2017 Merit Award for the Best Outsourced Contact Centre (Above 100 seats Category)

2017 Bronze Award for the Best Outsourced Contact Centre (Under 100 Seats Category)

2017 Gold Award for the Best Contact Centre Manager (Above 100 Seats Category)

2018 Silver Award for the Best Inovative Adoption

2018 Gold Award for the Best New Contact Centre - Campaign/ Programme

2018 Gold Award for the Best Customer Relationship Management for Contact Centre

2018 Gold Award for the Best Contact Centre Recruitment & Retention Programme

2018 Gold Award for the Best Business/ Data Analysis For Contact Centre

2018 Silver Award for the Best Outsourced Outbound Contact Centre (Under 100 Seats Category)

2018 Gold Award for the Best Outsourced Outbound Contact Centre (Under 100 Seats Category)

2018 Gold Award for the Best Outsourced Outbound Contact Centre (Above 100 seats Category)

What can I earn as a Call Centre Operator