Telemarketing Pro: Inbound & Outbound Sales (KL)

Resource Entity; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Resource Entity Sdn. Bhd. in Kuala Lumpur is seeking a Telemarketing professional to join our sales team at Bukit Jalil.

You will handle both inbound and outbound calls, drive sales growth, and build strong customer relationships through effective communication. The role requires proven telemarketing or sales experience, excellent English and Malay, and proficiency with CRM systems. You will follow scripts, meet targets, maintain records, and collaborate with sales and customer service to ensure

Qualifications

• Proven experience in telemarketing, sales, or a related customer service role.
• Excellent verbal communication skills with the ability to articulate product benefits clearly and persuasively.
• Strong listening skills and the ability to understand customer needs and concerns.
• Demonstrated ability to meet or exceed sales targets and handle rejection in a positive manner.
• Proficiency with telemarketing software, CRM systems, and Microsoft Office applications.

Responsibilities

• Execute outbound telemarketing campaigns to generate leads, qualify prospects, and promote company products and services.
• Handle inbound customer inquiries, provide product information, and address customer needs with professionalism and courtesy.
• Follow sales scripts and guidelines whilst adapting communication style to suit individual customer requirements.
• Maintain accurate and detailed records of all calls, customer interactions, and sales transactions using designated CRM systems.
• Meet and exceed agreed sales targets and key performance indicators on a consistent basis.
• Build and nurture customer relationships to encourage repeat business and enhance customer loyalty.
• Identify customer pain points and recommend appropriate products or services to address their needs.
• Collaborate with the sales and customer service teams to ensure a seamless customer experience.
• Provide feedback to management regarding customer concerns, market trends, and potential business opportunities.

Skills

Telemarketing

Sales experience

Customer service

Verbal communication

Listening

Targets achievement

Bilingual English/Malay

Tools

CRM systems

Microsoft Office

Telemarketing software

Job description

Resource Entity Sdn. Bhd. in Kuala Lumpur is seeking a Telemarketing professional to join our sales team at Bukit Jalil.

You will handle both inbound and outbound calls, drive sales growth, and build strong customer relationships through effective communication. The role requires proven telemarketing or sales experience, excellent English and Malay, and proficiency with CRM systems. You will follow scripts, meet targets, maintain records, and collaborate with sales and customer service to ensure