TELEMARKETING ASSISTANT (OFFICE WORK)

CMO CONSULTANT; Sepang; On-site; MYR 31,000 - 50,000; Full time

Benefits offered by this job

Competitive salary with incentives

Career growth opportunities

Training and development provided

Supportive working environment

Job summary

Jora Malaysia is seeking a dedicated Telemarketer/Customer Service professional to join our team. You will handle inbound and outbound calls, respond to inquiries, and maintain strong customer relationships to ensure satisfaction.

The ideal candidate speaks English and Bahasa Malaysia, is tech-savvy with Excel, and can work with CRM systems. Fresh graduates are welcome; experience in call centers is a plus. Own transport is preferred.

Qualifications

• Fresh or experienced in customer service, call centre, telemarketing, or related role.
• Excellent communication and interpersonal skills in English and Bahasa Malaysia.
• Proficient in Microsoft Office (Excel). CRM experience is an added advantage.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Respond to customer inquiries, feedback, and service requests.
• Resolve customer issues promptly while maintaining service quality.
• Follow up with customers regarding appointments, renewals, or ongoing cases.
• Accurately update customer information in the CRM/Excel system.
• Work closely with internal departments to ensure smooth customer support operations.
• Achieve individual performance targets and maintain service quality standards.

Skills

English

Bahasa Malaysia

Microsoft Excel

Tools

Microsoft Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a dedicated and customer-focused Telemarketer/Customer Service to join our team. You will be responsible for handling customer inquiries, providing excellent customer support, maintaining positive customer relationships, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently.


• Respond to customer inquiries, feedback, and service requests.


• Resolve customer issues promptly while maintaining excellent service quality.


• Follow up with customers regarding appointments, renewals, or ongoing cases.


• Accurately update customer information in the CRM/Excel system.


• Work closely with internal departments to ensure smooth customer support operations.


• Achieve individual performance targets and maintain service quality standards.

Requirements

• Experience: Fresh / Experienced in Customer Service, Call Centre, Telemarketing, or a related role.


• Skills: Excellent communication and interpersonal skills in English and Bahasa Malaysia.


• Tech-Savvy: Proficient in Microsoft Office (Excel). Experience with CRM software is an added advantage.


• Attributes: Friendly, patient, responsible, able to multitask, and customer-oriented.


• Logistics: Must possess your own transport

Why Join Us?

• Competitive salary package with attractive performance incentives.


• Career growth opportunities within the company.


• Professional and supportive working environment.


• Training and career development provided.