Customer Support Agent (Thai Speaking)

Welsend Global Services; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Annual Leave

EPF

SOCSO

EIS

Training Provided

Outpatient

KPI Allowances

Allowance Provided

5 Working Days

Job summary

Jora Malaysia is seeking a Customer Experience Representative to join our team in Kuala Lumpur. You will handle inquiries across calls, email and live chat, maintaining a high standard of service.

Requirements include fluency in English and Thai, at least 1 year in customer service, strong communication, and the ability to work shifts including weekends and public holidays. Benefits include annual leave and statutory contributions.

Qualifications

• Fluent in English and Thai, both written and spoken.
• Malaysian citizen or permanent resident / spouse visa holder with valid work authorization.
• At least 1 year in a customer service role.
• Excellent verbal and written communication and interpersonal skills.
• Strong organizational skills and time management.
• Ability to multitask and work under pressure.
• Customer-focused attitude and commitment to service.
• Willing to work in shifts, including weekends and public holidays.
• Experience in a similar industry is an advantage.

Responsibilities

• Handle customer inquiries across multiple channels: calls, email, live chat.
• Respond promptly, professionally and with a friendly demeanor.
• Actively listen to issues and resolve them with effective solutions.
• Escalate unresolved issues to higher-level support when needed.
• Gather feedback for management and product teams to improve services.

Skills

Fluent English

Fluent Thai

Customer service

Communication skills

Time management

Multitasking

Problem solving

Customer focus

Shift flexibility

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Language Skills: Must be fluent in EnglishandThai

Work Authorization: Open ONLY to Malaysian citizens or Permanent Residents / Spouse Visa holders with valid legal work authorization (No company visa sponsorship provided).

Experience: At least 1 year of experience in a customer service role.

Communication Skills: Excellent verbal and written communication and interpersonal skills.

Organization & Time Management: Strong organizational skills with the ability to prioritize tasks and manage time effectively.

Multitasking: Ability to handle multiple tasks efficiently and work under pressure.

Customer Focus: A strong customer-eccentric attitude and commitment to providing exceptional service.

Shift Availability: Willing to work in shifts, including weekends, and public holidays.

Problem Solving: Strong problem-solving skills with the ability to think quickly and handle challenging situations.

Industry Experience: Previous experience in a similar industry or role is an advantage.

Requirements

• Language Skills: Must be fluent in EnglishandThai


• Work Authorization: Open ONLY to Malaysian citizens or Permanent Residents / Spouse Visa holders with valid legal work authorization (No company visa sponsorship provided).


• Experience: At least 1 year of experience in a customer service role.


• Communication Skills: Excellent verbal and written communication and interpersonal skills.


• Organization & Time Management: Strong organizational skills with the ability to prioritize tasks and manage time effectively.


• Multitasking: Ability to handle multiple tasks efficiently and work under pressure.


• Customer Focus: A strong customer-eccentric attitude and commitment to providing exceptional service.


• Shift Availability: Willing to work in shifts, including weekends, and public holidays.


• Problem Solving: Strong problem-solving skills with the ability to think quickly and handle challenging situations.


• Industry Experience: Previous experience in a similar industry or role is an advantage.

Responsibilities

We are seeking a dedicated and personable Customer Experience Representative to join our dynamic team. The successful candidate will be responsible for handling customer inquiries across multiple communication channels, including inbound and outbound calls, email, and live chat.

Key Responsibilities:

• Customer Support: Respond to customer inquiries promptly, professionally, and in a friendly manner via inbound and outbound calls, email, and live chat.


• Problem Resolution: Actively listen to customer complaints and take ownership of resolving issues by offering effective and timely solutions.


• Escalation Management: Escalate unresolved issues to higher-level support when necessary.


• Feedback and Insights: Gather and share customer feedback and insights with management or product teams to help improve services and products.


• KPI Achievemen t: Meet personal and team goals for customer satisfaction, response time, and service efficiency.

Benefits

• Annual Leave


• EPF


• SOCSO


• EIS


• Training Provided


• Outpatient


• KPI Allowances


• Allowance Provided


• 5 Working Days