Telemarketing, Analyst (FS)

Randstad Malaysia; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Randstad Malaysia is seeking a Telemarketing / Telesales Analyst to drive the retail sales of financial and insurance products through call center channels and digital touchpoints in Kuala Lumpur. You will engage partner-provided leads, assess customer needs, and tailor insurance solutions to meet sales targets.

Ideal candidates have 2–5 years of outbound call center or telesales experience in financial services, with strong communication skills and a customer-focused, persuasive approach.

Qualifications

• 2 to 5 years of outbound call center, telemarketing, or telesales experience in financial services or insurance.
• Strong interpersonal communication with a customer-focused, persuasive demeanor.
• Industry certifications such as Basic Certificate in Insurance (BCP), Personal General Insurance (PGI), and Health Insurance (HI) are preferred but not mandatory.
• Minimum O level /SPM qualification or higher.

Responsibilities

• Perform direct outbound telemarketing calls to partner-provided leads to consistently achieve personal and team sales quotas.
• Conduct thorough needs-based assessments with customers to match and cross-sell appropriate insurance products.
• Convert prospective leads into active policyholders through effective telesales techniques and consultative sales approaches.
• Maintain complete compliance with industry regulations, internal quality standards, and ethical sales practices during all call interactions.

Skills

Telemarketing calls

Education

SPM or higher

Job description

about the company

a leading multinational life insurance and financial services provider, the company is committed to creating a healthier, more sustainable future across the communities it serves. Built around a core purpose of helping millions of people live healthier, longer, and better lives, the organization actively drives initiative-led brand positioning, purpose-driven marketing, and impactful community programs. Working within this network offers an opportunity to contribute directly to meaningful, customer-centric solutions while advancing a larger movement toward long-term wellness and financial security.

about the job

as a Telemarketing / Telesales Analyst, you will directly drive the retail sales of financial and insurance products through call center infrastructure and digital channels. Your primary focus will be connecting with prospective leads provided by strategic partners, identifying individual customer needs, and recommending tailored insurance solutions to hit defined sales targets and key business metrics

key Responsibilities:

• Perform direct outbound telemarketing calls to partner-provided leads to consistently achieve personal and team sales quotas.
• Conduct thorough needs-based assessments with customers to match and cross-sell appropriate insurance products.
• Convert prospective leads into active policyholders through effective telesales techniques and consultative sales approaches.
• Maintain complete compliance with industry regulations, internal quality standards, and ethical sales practices during all call interactions.

requirements:

• Minimum 'O' Level /SPM qualification or higher.
• 2 to 5 years of outbound call center, telemarketing, or telesales experience within the financial services or insurance industry.
• Relevant industry certifications—such as Basic Certificate in Insurance (BCP), Personal General Insurance (PGI), and Health Insurance (HI)—are preferred but non-mandatory.
• Strong interpersonal communication skills with a customer-focused, persuasive demeanor.

about the manager/team

you will join a dynamic Marketing, Distribution & Partnerships team that acts as a primary catalyst for customer engagement and partner outreach. The team collaborates closely across call center infrastructures and digital platforms to amplify brand positioning, foster strong stakeholder relationships, and deliver purpose-led messaging. Working under supportive leadership focused on quality standards and goal achievement, you will operate in a target-driven, high-energy environment dedicated to making a positive, healthy impact across every customer touchpoint.

skills

telemarketing calls

qualifications

Obtained a minimum of SPM or higher.

education

Secondary School/High School