Officer, Telemarketing

Tan Chong Group; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Commission bonus

Comprehensive training

Career growth

Job summary

Tan Chong Group is seeking a Telesales Agent in Malaysia to be the first point of contact for customers, guiding them in choosing insurance solutions. Ideal for fresh graduates, the role includes comprehensive training and mentorship to build strong customer relationships and meet sales targets.

You will engage via phone, explain product details, and maintain accurate records, while staying updated on product knowledge and sales techniques to continuously improve performance.

Qualifications

• Diploma or Bachelor's degree; fresh graduates are encouraged to apply.
• Strong verbal communication and ability to engage customers.
• Self-motivated with desire to grow, learn, and exceed expectations.
• Able to work collaboratively as a team player.

Responsibilities

• Engage with customers via phone to understand needs and offer suitable insurance solutions.
• Explain product details, answer inquiries, and address concerns customers may have.
• Achieve and exceed daily and monthly sales targets with guidance and support from team leaders.
• Maintain accurate records of customer interactions and follow up to ensure satisfaction.
• Stay up-to-date with product knowledge and sales techniques to continuously improve performance.
• Go the “extra mile” to meet month-by-month sales targets and facilitate future sales.

Skills

Verbal communication

Customer engagement

Self-motivated

Team collaboration

Education

Diploma or Bachelor's degree

Job description

About Us:

Start your sales career with us and develop essential skills in a fast-paced and supportive environment! As a largest corporate agent, we offer an excellent opportunity with attractive salary package to build your sales expertise, equipping you with real-world experience that will serve as a strong foundation for your future career.

Role Overview:

As a Telesales Agent, you’ll be the first point of contact for our customers, guiding them in choosing us in their final destination. This role is perfect for recent graduates who are eager to start their career in sales, as you’ll receive comprehensive training and mentorship from experienced professionals. With every call, you’ll be building meaningful relationships and contributing to a supportive team environment.

Key Responsibilities:

• Engage with customers via phone to understand their needs and offer suitable insurance solutions.
• Explain product details, answer inquiries, and address any concerns customers may have.
• Achieve and exceed daily and monthly sales targets with guidance and support from team leaders.
• Maintain accurate records of customer interactions and follow up to ensure satisfaction.
• Stay up-to-date with product knowledge and sales techniques to continuously improve performance.
• Go the “extra mile” to meet month-by-month sales targets and facilitate future sales.

What We’re Looking For:

• Education:Diploma or Bachelor’s degree (fresh graduates are highly encouraged to apply).
• Communication Skills:Strong verbal communication skills with the ability to engage and build rapport with customers.
• Motivation:Self-driven with a desire to grow, learn, and exceed expectations.
• Team Player:Able to work collaboratively and positively contribute to the team’s goals.

Why Join Us?

• Competitive Compensation:Basic salary with attractive commission and bonus structure.
• Comprehensive Training:Gain valuable skills in sales, customer service, and negotiation.
• Sales Experience:Gain hands-on experience in telesales and customer service, skills that are valuable in any industry.
• Professional Growth:Build a strong resume with proven achievements in sales, customer handling, and target-driven performance.