Telemarketing

Zuellig Pharma; Selangor; On-site; MYR 42,000 - 78,000; Full time

Benefits offered by this job

Flexible work-life balance

Total Rewards program for well-being

Job summary

Zuellig Pharma in Malaysia is seeking a Sales & CRM Specialist to support the commercial team in outreach and engagement of customers and consumers, deploying data analytics and segmentation tools.

You will respond to customer enquiries via multiple channels, follow up on orders, inform customers of promotions, and maintain customer databases to drive effective sales messaging and KPI achievement.

Qualifications

• Must have a Diploma in Bioscience, Sales & Marketing, or related discipline.
• At least 2 years’ sales experience; telemarketing experience preferred.
• Possess good interpersonal and communication skills.
• Proficient with Microsoft Office (Word, Excel).

Responsibilities

• Engage and build rapport with existing customers to achieve win-win outcomes.
• Respond promptly to customer enquiries via Sales hotline, order system and digital channels.
• Follow up on sales orders to ensure processing and on-time delivery.
• Inform customers of promotions and upcoming events.
• Support field force with outstanding issues and feedback from customers.
• Review target customer lists using data analytics tools for effective messaging.
• Promote products with key messages per brand strategy via calls and emails.
• Update customer database to aid segmentation and reporting.

Skills

Interpersonal skills

Communication skills

Telemarketing

Customer service

Education

Diploma in Bioscience, Sales & Marketing, or related discipline

Tools

Microsoft Office (Word, Excel)

Job description

Purpose of the Role

To support our commercial team in the outreach and engagement of our customers and consumers, with deployment of the latest data analytics and segmentation tools.

What You’ll Do :

• Engage and build good rapport with existing customers, with the aim to achieve win-win business outcome for both parties.
• Manage and respond promptly to customers’ enquiries received via the Sales hotline, order placement system and digital channels
• Follow‑up on sales orders to ensure that the orders have been processed and delivered on time.
• Inform customers of sales promotions, upcoming events etc
• Support the field force in following up on any outstanding issues and feedback from customers
• Review and plan relevant target customer list, with the use of data analytics tools, for intended sales messaging to ensure effective sales – existing, lapsed and new opportunities
• Promote focused products with key messages in line with the brand’s marketing strategy to your assigned customers via phone calls, emails etc
• Collate customers’ feedback on assigned products based on performance and changes observed for reporting back to managementReview and work out an action plan including call plan at the beginning of each month to achieve set target.
• 3. Customer Database Management
• Update Client database on a regular basis to better aid customer segmentation.
• Maintain existing email database collected by the field force/digital platforms.
• 4. Others
• Achievement of call and attendance KPIs as per assigned.
• In compliance with Company’s policies and SOPs.
• Support all ad-hoc CRM or MCE projects or programs as assigned.

What will make you successful:

Must-Have:

• Minimum Diploma in Bioscience, Sales & Marketing, or related discipline.
• At least 2 years’ sales experience, with prior telemarketing experience preferred.
• Possess good interpersonal and communication skills.
• Proficient with Microsoft office (word, excel).

Advantage to Have:

• Prior experience in the pharmaceutical, consumer healthcare, eCommerce or related industries would be a distinct advantage.

Benefits

• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.

We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.

We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.

As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.