Telemarketing

Zuellig Pharma Sdn Bhd; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Job summary

Zuellig Pharma in Malaysia seeks a sales support/telemarketing professional to engage with existing customers, handle inquiries via hotline and digital channels, and ensure orders are processed and delivered on time. You will leverage data analytics to plan targeted outreach, support field teams, and promote products aligned with brand strategy in a dynamic healthcare setting.

Must have a Diploma, at least 2 years sales/telemarketing experience, strong communication skills, and proficiency in MS

Qualifications

• Diploma in Bioscience, Sales & Marketing or related discipline is required.
• At least 2 years sales experience, telemarketing preferred.
• Proficient interpersonal and communication skills are essential.
• Proficient with Microsoft Office (Word, Excel).

Responsibilities

• Engage and build rapport with existing customers to achieve win-win outcomes.
• Respond promptly to customer inquiries via Sales hotline, order system, and digital channels.
• Follow up on sales orders to ensure on-time processing and delivery.
• Inform customers of promotions and events; support field force with feedback.
• Review target customer lists using data analytics for effective sales messaging.

Skills

Diploma in Bioscience/Sales/Marketing

2+ years sales/telemarketing

Interpersonal communication

MS Office (Word, Excel)

Education

Diploma in Bioscience, Sales & Marketing

Tools

Microsoft Office

Job description

Zuellig Pharmais a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of the Role:

To support our commercial team in the outreach and engagement of our customers and consumers, with deployment of the latest data analytics and segmentation tools.

What You’ll Do :

• Engage and build good rapport with existing customers, with the aim to achieve win-win business outcome for both parties.
• Manage and respond promptly to customers’ enquiries received via the Sales hotline, order placement system and digital channels
• Follow-up on sales orders to ensure that the orders have been processed and delivered on time.
• Inform customers of sales promotions, upcoming events etc
• Support the field force in following up on any outstanding issues and feedback from customers
• Review and plan relevant target customer list, with the use of data analytics tools, for intended sales messaging to ensure effective sales – existing, lapsed and new opportunities
• Promote focused products with key messages in line with the brands’ marketing strategy to your assigned customers via phone calls, emails etc
• Collate customers’ feedback on assigned products based on performance and changes observed for reporting back to managementReview and work out an action plan including call plan at the beginning of each month to achieve set target.

3. Customer Database Management

• Update Client database on a regular basis to better aid customer segmentation.
• Maintain existing email database collected by the field force/digital platforms.

4. Others

• Achievement of call and attendance KPIs as per assigned.
• In compliance with Company’s policies and SOPs.
• Support all ad-hoc CRM or MCE projects or programs as assigned.

What will make you successful:

Must-Have:

• Minimum Diploma in Bioscience, Sales & Marketing, or related discipline.
• At least 2 years’ sales experience, with prior telemarketing experience preferred.
• Possess good interpersonal and communication skills.
• Proficient with Microsoft office (word, excel).

Advantage to Have:

• Prior experience in the pharmaceutical, consumer healthcare, eCommerce or related industries would be a distinct advantage.

We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.

We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.

As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.

Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.

Our Total Rewards program is designed to support your overall well-being in every aspect.

Product & Services

• Core Business: Distribution of pharmaceutical and healthcare products
• Importation (administration only)
• Receiving and Warehousing
• Inventory Management
• Credit management
• Invoicing
• Pick & pack and delivery to customers
• Debt collection
• Management information (via ZipOnline) and IT Tools (eg. AsiaRx)
• Registration Support
• HR Services
• Accounting Services
• Repackaging & Labelling
• Mailing Services
• Office Space at Branch Offices
• Field Force Management System (FFMS)