IT Delivery & Operations Lead (Fintech)

Michael Page International (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 168,000 - 216,000; Full time

Job summary

Michael Page International (Malaysia) Sdn Bhd is seeking an IT Delivery & Operations Lead to own day-to-day IT operations, lead incident, problem, and change management, and drive regional technology initiatives across international entities.

You will oversee governance, regulatory compliance, disaster recovery, vendor management, and delivery of transformation projects, while ensuring BAU readiness and cost optimization; this is an operations-first leadership role.

Qualifications

• Over 10 years IT experience, preferably within banking/financial services or insurance environments.
• Proven ownership of BAU operations, including service availability and incident management.
• Strong IT service management knowledge and operational best practices.
• Experience managing audits, regulatory compliance, risk controls, and governance processes.
• Demonstrated success in vendor and stakeholder management across complex enterprise environments.
• Exposure to core banking platforms or other business-critical systems.
• Strong communication skills with ability to engage regional stakeholders.
• Experience delivering technology initiatives alongside operational responsibilities.

Responsibilities

• Lead incident, problem, and change management processes to maintain operational excellence
• Drive service governance, operational reporting, and continuous improvement initiatives
• Ensure compliance with audit, risk, and regulatory requirements
• Oversee infrastructure health, disaster recovery readiness, and business continuity planning
• Manage vendor relationships, contractual obligations, and SLA adherence
• Deliver regulatory, upgrade, and transformation projects while managing scope, timelines, costs, and risks
• Facilitate seamless transition of projects into BAU operations
• Monitor technology budgets and identify opportunities for cost optimization
• Act as the key bridge between business stakeholders, technology teams, and external vendors across multiple countries

Skills

IT operations

Banking/FS

BAU operations

Vendor management

Governance

Stakeholder mgmt

Incident management

Cross-border

ITSM

Budget oversight

Job description

You will be responsible for ensuring the smooth operation, stability, and continuous improvement of critical IT services across international entities. This is an operations-first leadership role that requires strong ownership of day-to-day IT operations while overseeing the successful delivery of key technology initiatives

Our client is a well-established financial services organization with a growing international footprint and a strong commitment to technology excellence. Operating across multiple markets, the organization continues to invest heavily in digital transformation, operational resilience, governance, and customer-centric innovation.

Description

• Lead incident, problem, and change management processes to maintain operational excellence
• Drive service governance, operational reporting, and continuous improvement initiatives
• Ensure compliance with audit, risk, and regulatory requirements
• Oversee infrastructure health, disaster recovery readiness, and business continuity planning
• Manage vendor relationships, contractual obligations, and SLA adherence
• Deliver regulatory, upgrade, and transformation projects while managing scope, timelines, costs, and risks
• Facilitate seamless transition of projects into BAU operations
• Monitor technology budgets and identify opportunities for cost optimization
• Act as the key bridge between business stakeholders, technology teams, and external vendors across multiple countries

Profile

A successful IT Delivery & Operations Lead should have:

• Over 10 years of IT experience, preferably within banking/ financial services or insurance environments
• Proven experience owning and managing BAU operations, including service availability, incident management, and operational governance
• Strong understanding of IT service management, and operational best practices
• Experience managing audits, regulatory compliance, risk controls, and governance processes
• Demonstrated success in vendor and stakeholder management across complex enterprise environments
• Exposure to core banking platforms or other business-critical systems
• Strong communication skills with the ability to engage regional business and technology stakeholders
• Experience managing technology delivery initiatives alongside operational responsibilities

Job Offer

• Competitive salary ranging from MYR 168000 to MYR 216000 annually
• Opportunity to lead regional IT operations within a large-scale enterprise environment
• Exposure to international stakeholders and cross-border technology initiatives
• Involvement in business-critical transformation, regulatory, and modernization projects
• Attractive remuneration package and long-term career growth opportunities