Technical Writer for Enterprise SaaS & Cybersecurity

Motorola Solutions Malaysia Sdn Bhd; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Motorola Solutions Malaysia Sdn Bhd is seeking a seasoned Technical Writer to join our Product Documentation team in Penang. You will craft and maintain user guides, admin manuals, and onboarding resources for our enterprise platform, ensuring accuracy and usability for complex cyber/IT solutions.

You will collaborate with engineers, product managers, and SMEs to translate technical concepts into clear, accessible content, publish release notes, and manage the knowledge base to reduce support

Qualifications

• 3+ years of technical writing experience in B2B enterprise SaaS, cybersecurity, or IT infrastructure.
• Proven ability to learn and document complex enterprise software and security protocols.
• Exceptional writing/editing with user-centric design.
• Experience with documentation tools (Markdown, Git/GitHub, MadCap Flare, Paligo, Zendesk, Confluence).
• Strong project management and ability to handle multiple docs in an Agile environment.

Responsibilities

• Create and maintain core documentation: user guides, admin manuals, onboarding materials for our platform.
• Produce release notes with clear, user-friendly language for enterprise administrators.
• Collaborate with SMEs to translate technical features into accessible content.
• Manage the knowledge base to ensure high searchability and smooth navigation.
• Standardize content with consistent style/tone across all documentation.
• Gather user feedback and monitor analytics to proactively update resources.

Skills

Technical writing

Documentation tooling

Editing

Markdown

Git/GitHub

MadCap Flare

Paligo

Zendesk

Confluence

Agile

Project management

Tools

Markdown

Git/GitHub

MadCap Flare

Paligo

Zendesk

Confluence

Job description

Motorola Solutions Malaysia Sdn Bhd is seeking a seasoned Technical Writer to join our Product Documentation team in Penang. You will craft and maintain user guides, admin manuals, and onboarding resources for our enterprise platform, ensuring accuracy and usability for complex cyber/IT solutions.

You will collaborate with engineers, product managers, and SMEs to translate technical concepts into clear, accessible content, publish release notes, and manage the knowledge base to reduce support