Technical Writer

Motorola Solutions Malaysia Sdn Bhd; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Motorola Solutions Malaysia Sdn Bhd is seeking a seasoned Technical Writer to join our Product Documentation team in Penang. You will craft and maintain user guides, admin manuals, and onboarding resources for our enterprise platform, ensuring accuracy and usability for complex cyber/IT solutions.

You will collaborate with engineers, product managers, and SMEs to translate technical concepts into clear, accessible content, publish release notes, and manage the knowledge base to reduce support

Qualifications

• 3+ years of technical writing experience in B2B enterprise SaaS, cybersecurity, or IT infrastructure.
• Proven ability to learn and document complex enterprise software and security protocols.
• Exceptional writing/editing with user-centric design.
• Experience with documentation tools (Markdown, Git/GitHub, MadCap Flare, Paligo, Zendesk, Confluence).
• Strong project management and ability to handle multiple docs in an Agile environment.

Responsibilities

• Create and maintain core documentation: user guides, admin manuals, onboarding materials for our platform.
• Produce release notes with clear, user-friendly language for enterprise administrators.
• Collaborate with SMEs to translate technical features into accessible content.
• Manage the knowledge base to ensure high searchability and smooth navigation.
• Standardize content with consistent style/tone across all documentation.
• Gather user feedback and monitor analytics to proactively update resources.

Skills

Technical writing

Documentation tooling

Editing

Markdown

Git/GitHub

MadCap Flare

Paligo

Zendesk

Confluence

Agile

Project management

Tools

Markdown

Git/GitHub

MadCap Flare

Paligo

Zendesk

Confluence

Job description

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Noggin is a recognised global leader in resilience management, offering a next-generation, integrated platform that helps organisations navigate risk, disruption, and crisis with confidence. Our award-winning technology brings together operational resilience, business continuity, emergency response, safety, and security operations into one unified system.

The Product team is a dynamic, cross-functional group responsible for planning, designing, and delivering high-quality solutions that are intuitive, powerful, and human-centred. We work closely with stakeholders–including customers, engineering, marketing, and sales–to analyse market trends, synthesise feedback, and prioritise features. We play a vital role in shaping experiences that drive real business outcomes while delighting users.

Job Description

• Create and Maintain Core Documentation:Draft, edit, and update comprehensive user guides, administrator manuals, and onboarding materials for our platform and solutions. (e.g., Risk Management, Incident Response, Crisis Communication).

• Produce Release Notes:Partner with Product Management to document new features, product updates, and bug fixes in clear, user-friendly release notes tailored to enterprise administrators.

• Collaborate with Subject Matter Experts (SMEs):Interview software engineers, product managers, and security experts to understand deeply technical features and translate them into accessible content.

• Manage the Knowledge Base:Organize and structure the customer-facing documentation portal to ensure high searchability, logical navigation, and a seamless user experience.

• Standardize Content:Establish and enforce consistent style, tone, and formatting guidelines across all technical documentation to align with our brand voice.

• Gather User Feedback:Monitor documentation analytics and user feedback to identify knowledge gaps, proactively updating resources to reduce support ticket volume.

Basic Requirements

Required Qualifications

• Experience:3+ years of technical writing experience, preferably in B2B enterprise SaaS, cybersecurity, or IT infrastructure.

• Technical Aptitude:Proven ability to quickly learn and understand complex enterprise software, platform architecture, solution architecture, and security protocols.

• Writing & Editing:Exceptional written communication skills with a keen eye for detail, grammar, and user-centric design.

• Tools Proficiency:Experience working with documentation and authoring tools (e.g., Markdown, Git/GitHub, MadCap Flare, Paligo, Zendesk, or Confluence) and familiarity with technical writing style guides.

• Project Management:Strong organizational skills with the ability to manage multiple documentation projects simultaneously in a fast-paced, Agile environment.

Preferred Qualifications

• Domain Expertise:Background or familiarity with business continuity, disaster recovery, risk management, or compliance frameworks (e.g., ISO 22301, SOC 2).

• Multimedia Skills:Ability to create simple diagrams, flowcharts, or instructional videos to supplement written documentation.

• UX Writing Experience:Experience crafting in-app copy, tooltips, and microcopy to guide users directly within the software interface

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.