Technical Writer

Idataraya Sdn Bhd; Kuala Lumpur; On-site; MYR 50,000 - 65,000; Full time

Job summary

Idataraya Sdn Bhd in Kuala Lumpur is seeking a technical writer to craft and maintain user and operator documentation for live systems, and to author clear integration guides for third-party developers. You will also produce release notes outlining changes and required actions, while working closely with support to surface common friction points.

The role requires strong technical writing experience for software, the ability to read APIs and attempt them, and a ruthless approach to cutting

Qualifications

• Technical writing experience for software products.
• Ability to read an API and try it yourself.
• Ruthlessness about cutting words and reducing clutter.
• Strong written English; Bahasa Malaysia is a plus.

Responsibilities

• Write and maintain user and operator documentation for live systems.
• Write integration guides that third-party developers can follow unaided.
• Produce release notes detailing changes and actions.
• Collaborate with support to identify common user issues.

Skills

Technical writing

API literacy

Concise writing

English proficiency

Bahasa Malaysia (preferred)

Job description

You write the documentation clients actually use: operating procedures, integration guides and release notes. Most of it is read by someone under pressure.

What you will do

• Write and maintain user and operator documentation for live systems.
• Write integration guides a third party developer can follow unaided.
• Produce release notes that say what changed and what to do about it.
• Sit with support to find out what people actually get stuck on.

What you will bring

• Technical writing experience for software.
• Enough technical ability to read an API and try it yourself.
• Ruthlessness about cutting words.
• English, and ideally Bahasa Malaysia.