Technical Writer

Motorola Solutions; Penang; On-site; MYR 60,000 - 80,000; Full time

Job summary

Motorola Solutions in Malaysia is seeking an experienced Technical Writer to join the Noggin team. You will create and maintain comprehensive user guides, administrator manuals, and onboarding materials for our platform and solutions.

Collaborate with software engineers, product managers and security experts to translate complex features into accessible content, manage the knowledge base, document release notes, and standardize style across all documentation to support enterprise customers.

Qualifications

• 3+ years of technical writing experience in B2B enterprise SaaS, cybersecurity, or IT infrastructure.
• Proven ability to learn and document complex enterprise software, platform architecture, and security protocols.
• Exceptional writing and editing skills with user-centric design and attention to detail.
• Experience with documentation tools (Markdown, Git/GitHub, MadCap Flare, Paligo, Zendesk, Confluence) and adherence to style guides.
• Strong organisational skills to manage multiple documentation projects in an Agile environment.

Responsibilities

• Create and maintain core documentation: user guides, administrator manuals, and onboarding materials for our platform and solutions.
• Produce release notes in collaboration with Product Management, detailing new features, updates, and bug fixes for enterprise administrators.
• Collaborate with SMEs: interview software engineers, product managers, and security experts to translate technical features into accessible content.
• Manage the knowledge base: organize the customer-facing documentation portal for high searchability and seamless navigation.
• Standardize content: enforce consistent style, tone, and formatting across all documentation to align with brand voice.
• Gather user feedback and monitor analytics to update resources and reduce support tickets.

Skills

Technical writing

Documentation tools

Agile

Tools

Markdown

Git/GitHub

MadCap Flare

Paligo

Zendesk

Confluence

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Noggin is a recognised global leader in resilience management, offering a next-generation, integrated platform that helps organisations navigate risk, disruption, and crisis with confidence. Our award-winning technology brings together operational resilience, business continuity, emergency response, safety, and security operations into one unified system. The Product team is a dynamic, cross-functional group responsible for planning, designing, and delivering high-quality solutions that are intuitive, powerful, and human-centred. We work closely with stakeholders–including customers, engineering, marketing, and sales–to analyse market trends, synthesise feedback, and prioritise features. We play a vital role in shaping experiences that drive real business outcomes while delighting users.

Job Description

• Create and Maintain Core Documentation: Draft, edit, and update comprehensive user guides, administrator manuals, and onboarding materials for our platform and solutions. (e.g., Risk Management, Incident Response, Crisis Communication).
• Produce Release Notes: Partner with Product Management to document new features, product updates, and bug fixes in clear, user-friendly release notes tailored to enterprise administrators.
• Collaborate with Subject Matter Experts (SMEs): Interview software engineers, product managers, and security experts to understand deeply technical features and translate them into accessible content.
• Manage the Knowledge Base: Organize and structure the customer-facing documentation portal to ensure high searchability, logical navigation, and a seamless user experience.
• Standardize Content: Establish and enforce consistent style, tone, and formatting guidelines across all technical documentation to align with our brand voice.
• Gather User Feedback: Monitor documentation analytics and user feedback to identify knowledge gaps, proactively updating resources to reduce support ticket volume.

Basic Requirements

• Required Qualifications Experience: 3+ years of technical writing experience, preferably in B2B enterprise SaaS, cybersecurity, or IT infrastructure.
• Technical Aptitude: Proven ability to quickly learn and understand complex enterprise software, platform architecture, solution architecture, and security protocols.
• Writing & Editing: Exceptional written communication skills with a keen eye for detail, grammar, and user-centric design.
• Tools Proficiency: Experience working with documentation and authoring tools (e.g., Markdown, Git/GitHub, MadCap Flare, Paligo, Zendesk, or Confluence) and familiarity with technical writing style guides.
• Project Management: Strong organisational skills with the ability to manage multiple documentation projects simultaneously in a fast-paced, Agile environment.

Preferred Qualifications

• Domain Expertise: Background or familiarity with business continuity, disaster recovery, risk management, or compliance frameworks (e.g., ISO 22301, SOC 2).
• Multimedia Skills: Ability to create simple diagrams, flowcharts, or instructional videos to supplement written documentation.
• UX Writing Experience: Experience crafting in-app copy, tooltips, and microcopy to guide users directly within the software interface.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced Referral Payment Plan

No EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

Learn more at www.motorolasolutions.com.

MOTOROLA SOLUTIONS OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.