Technical Writer

Mettler-Toledo Services Asia-Pac Sdn Bhd; Petaling Jaya; On-site; MYR 54,000 - 90,000; Full time

Benefits offered by this job

1.5-month fixed bonus

Medical and Dental Benefit (Including 

Life Insurance Policy

Job summary

METTLER TOLEDO is seeking a Technical Documentation Specialist in Petaling Jaya to develop and maintain manuals, service guides, troubleshooting guides, and product documentation across software, hardware, electronics, and mechanical systems.

You will work closely with engineers, product managers, and service teams; publish content through SAP, Teamcenter, and CCMS platforms; and ensure localization, structured authoring, and regulatory compliance.

Qualifications

• Bachelor's Degree in Technical Communication, Engineering, Computer Science, or a related discipline.
• Minimum 3 years of experience in technical writing or technical documentation.
• Proven experience creating documentation for software, hardware, electronics, electrical, and mechanical systems.
• Experience working directly with engineering teams, product managers, and technical subject matter experts.
• Experience managing documentation across multiple product releases and development projects.
• Higher qualifications in Technical Communication or a related field will be an advantage.

Responsibilities

• Develop and maintain high-quality technical documentation, including user manuals, installation guides, service manuals, troubleshooting guides, and product-specific documentation.
• Translate complex technical information into clear and concise content tailored to the intended audience.
• Create, review, edit, and update documentation to ensure clarity, consistency, and accuracy.
• Support product launches by ensuring all documentation is completed and delivered according to project timelines.
• Coordinate translation and localization activities with internal and external translation providers.

Skills

Technical writing

Cross-functional collaboration

Education

Bachelor's degree in Technical Communication, Engineering, Computer Science, or related discipline

Tools

Schema ST4

IXIASOFT CCMS

Oxygen XML

DITAworks

Acrolinx

XMetaL

Adobe Acrobat Pro

Job description

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

Technical Documentation Development

Develop and maintain high-quality technical documentation, including user manuals, installation guides, service manuals, troubleshooting guides, and product-specific documentation.

Produce documentation in accordance with company standards, templates, and applicable regulatory requirements.

Translate complex technical information into clear and concise content tailored to the intended audience.

Content Management and Publishing

Create, review, edit, and update documentation to ensure clarity, consistency, and accuracy.

Support product launches by ensuring all documentation is completed and delivered according to project timelines.

Manage the publication and distribution of documentation through platforms such as SAP, Teamcenter, and internal/external networks.

Cross-Functional Collaboration

Work closely with engineers, product managers, software developers, service teams, and subject matter experts to gather and validate technical information.

Develop a comprehensive understanding of products, systems, and processes to ensure documentation accuracy and effectiveness.

Structured Content Authoring

Author and maintain structured content using Schema ST4 and component content management methodologies.

Manage content reuse strategies, metadata, information architecture, and topic-based authoring approaches.

Coordinate translation and localization activities with internal and external translation providers.

What You Need to Succeed

Education & Experience

Bachelor's Degree in Technical Communication, Engineering, Computer Science, or a related discipline.

Minimum 3 years of experience in technical writing or technical documentation.

Proven experience creating documentation for products involving software, hardware, electronics, electrical, and mechanical systems.

Experience working directly with engineering teams, product managers, and technical subject matter experts.

Experience managing documentation across multiple product releases and development projects.

Higher qualifications in Technical Communication or a related field will be an advantage.

Technical Knowledge

Strong understanding of technical communication principles and documentation best practices.

Experience with Component Content Management Systems (CCMS) such as Schema ST4, IXIASOFT CCMS, Oxygen XML, DITAworks, or Acrolinx.

Knowledge of XML architecture, structured authoring methodologies, and DITA standards.

Experience using XML authoring tools such as XMetaL or equivalent platforms.

Proficiency in Microsoft Office Suite and Adobe Acrobat Pro.

Familiarity with HTML and XML markup languages.

Experience with translation and localization processes.

Exposure to technical illustration tools such as Adobe Illustrator or Callout Designer is an advantage.

Ability to create diagrams, screenshots, flowcharts, and other visual documentation assets is preferred.

Our Offer to You

• 1.5-month fixed bonus
• Medical and Dental Benefit (Including spouse and children)
• Life Insurance Policy

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.