Technical Writer

Mettler-Toledo; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

1.5-month bonus

Medical and Dental

Life Insurance

Job summary

Mettler-Toledo Malaysia seeks a Technical Documentation Developer to create and maintain manuals, installation and service guides, and troubleshooting content for precision instruments. You will translate complex technical information into clear content and ensure consistency with company standards.

Collaborating with engineers, product managers, and translation partners, you will support product launches, manage documentation across releases, and contribute to content architecture using Schema

Qualifications

• Bachelor's degree or equivalent in a technical field and strong writing skills.
• Experience creating documentation for products with software, hardware, electronics, and mechanical systems.
• Experience collaborating with engineering teams, product managers and SMEs.
• Experience managing documentation across multiple product releases and development projects.
• Higher qualifications in Technical Communication or related field are a plus.

Responsibilities

• Develop and maintain high-quality technical documentation (user manuals, installation guides, service manuals, troubleshooting guides).
• Publish and manage documentation across platforms and ensure alignment with standards and regulatory requirements.
• Translate complex technical information into clear, audience-tailored content.

Skills

Technical Writing

Cross-functional Collaboration

Structured Authoring

CCMS Knowledge

XML/DITA

Regulatory Compliance

Education

Bachelor's Degree in Technical Communication, Engineering, Computer Science, or related

Tools

Schema ST4

IXIASOFT CCMS

Oxygen XML

DITAworks

Acrolinx

XMetaL

Job description

Our Opening and Your Responsibilities

Technical Documentation Development

• Develop and maintain high-quality technical documentation, including user manuals, installation guides, service manuals, troubleshooting guides, and product-specific documentation.
• Produce documentation in accordance with company standards, templates, and applicable regulatory requirements.
• Translate complex technical information into clear and concise content tailored to the intended audience.

Content Management and Publishing

• Create, review, edit, and update documentation to ensure clarity, consistency, and accuracy.
• Support product launches by ensuring all documentation is completed and delivered according to project timelines.
• Manage the publication and distribution of documentation through platforms such as SAP, Teamcenter, and internal/external networks.

Cross-Functional Collaboration

• Work closely with engineers, product managers, software developers, service teams, and subject matter experts to gather and validate technical information.
• Develop a comprehensive understanding of products, systems, and processes to ensure documentation accuracy and effectiveness.

Structured Content Authoring

• Author and maintain structured content using Schema ST4 and component content management methodologies.
• Manage content reuse strategies, metadata, information architecture, and topic-based authoring approaches.
• Coordinate translation and localization activities with internal and external translation providers.

What You Need to Succeed

Education & Experience

• Bachelor's Degree in Technical Communication, Engineering, Computer Science, or a related discipline.
• Minimum 3 years of experience in technical writing or technical documentation.
• Proven experience creating documentation for products involving software, hardware, electronics, electrical, and mechanical systems.
• Experience working directly with engineering teams, product managers, and technical subject matter experts.
• Experience managing documentation across multiple product releases and development projects.
• Higher qualifications in Technical Communication or a related field will be an advantage.

Technical Knowledge

• Strong understanding of technical communication principles and documentation best practices.
• Experience with Component Content Management Systems (CCMS) such as Schema ST4, IXIASOFT CCMS, Oxygen XML, DITAworks, or Acrolinx.
• Knowledge of XML architecture, structured authoring methodologies, and DITA standards.
• Experience using XML authoring tools such as XMetaL or equivalent platforms.
• Proficiency in Microsoft Office Suite and Adobe Acrobat Pro.
• Familiarity with HTML and XML markup languages.
• Experience with translation and localization processes.
• Exposure to technical illustration tools such as Adobe Illustrator or Callout Designer is an advantage.
• Ability to create diagrams, screenshots, flowcharts, and other visual documentation assets is preferred.

Our Offer to You

• 1.5-month fixed bonus
• Medical and Dental Benefit (Including spouse and children)
• Life Insurance Policy

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.