Technical Writer

Social Bee; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking a detail-oriented Technical Writer to create clear, concise documentation for our software products. You will work with engineers, product managers, and support teams to gather information and translate it into accessible content for developers and non-technical users.

Responsibilities include maintaining API docs, SOPs, release notes, and knowledge base articles; organizing libraries; reviewing content for accuracy; and driving documentation projects from concept to

Qualifications

• Bachelor's degree in Computer Science or related field.
• 2+ years of hands-on technical writing experience in a software/IT environment.
• Exceptional written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to explain complex concepts in clear, concise language.
• Familiarity with software development concepts, APIs, and versioning.

Responsibilities

• Research, write, and edit technical documentation including API docs, SOPs, release notes, and knowledge base articles.
• Collaborate with subject matter experts to gather technical information.
• Organize and maintain internal documentation libraries.
• Review content for clarity, consistency, and accuracy.

Skills

Technical writing

Communication

Attention to detail

Education

Bachelor's degree in Computer Science

Tools

Documentation tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Job Summary

We are seeking a detail-oriented and highly organized Technical Writer to join our team. In this role, you'll be responsible for creating clear, concise, and user-friendly documentation to support our products and services. You will work closely with engineers, product managers, and customer support teams to gather technical information and translate it into accessible content for various audiences.

Key Responsibilities

• Research, write, and edit high-quality technical documentation including:
  • API documentation
  • Standard operating procedures (SOPs)
  • Release notes and knowledge base articles
• Collaborate with subject matter experts to gather technical information.
• Organize and maintain internal documentation libraries.
• Review and edit content created by other teams for clarity, consistency, and accuracy.
• Ensure all documentation adheres to the company's style guide and industry standards.
• Participate in product meetings and demos to stay current with product features and updates.
• Manage documentation projects from concept through publication.
• Recommend improvements to existing documentation processes and tools.

Job Requirements

• Bachelor's degree in Computer Science, or a related field.
• Proven experience in technical writing, preferably within a software/IT environment, with at least 2 years of hands-on experience.
• Exceptional written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to explain complex concepts in simple, clear, and concise language.
• Familiarity with software development concepts, APIs, and versioning.