Technical Support & Warranty Specialist (Electric Bus)

BYD Malaysia; Subang Jaya; On-site; MYR 30,000 - 52,000; Full time

Job summary

BYD Malaysia is seeking a technically skilled aftersales specialist to provide warranty and service support for electric buses across Malaysia.

You will diagnose battery, motor, high-voltage and charging system faults, coordinate with HQ for complex issues and ensure timely resolution. Travel within Malaysia is required to support dealers, service centers, and fleet customers, with a focus on reliability and customer satisfaction.

Qualifications

• Strong understanding of EV traction batteries, motors, high-voltage components and charging systems.
• Proficient in fault diagnosis, wiring diagrams and DTC analysis.
• Familiarity with warranty evaluation and technical documentation.

Responsibilities

• Provide technical and warranty support to dealers, service centers and fleet customers; diagnose faults involving EV systems.
• Conduct root cause analysis, develop repair solutions and coordinate with BYD HQ to minimize downtime.
• Review and process warranty claims, verify findings and coordinate approvals per policy.
• Provide training on diagnostic tools, repair procedures, maintenance standards and warranty requirements.
• Monitor recurring issues, analyze data and recommend corrective actions.
• Maintain accurate reports and warranty records; ensure timely case closure.
• Support new model launches, software updates, service campaigns and product improvements.
• Conduct site visits across Malaysia and collaborate with internal teams, dealers and customers.

Skills

EV systems knowledge

Diagnostics & fault analysis

Warranty processes

Travel willingness

Communication skills

Job description

Responsible for providing technical and warranty support for BYD electric buses, ensuring timely fault resolution, effective warranty claim management and continuous improvement of vehicle reliability and aftersales service quality.

Responsibilities:

• Provide technical assistance to dealers, service centers and fleet customers; diagnose vehicle faults involving battery systems, electric motors, high-voltage systems, charging systems and vehicle electronics.
• Conduct root cause analysis, develop repair solutions and coordinate with BYD HQ to resolve complex technical issues and minimize vehicle downtime.
• Review and process warranty claims, verify technical findings and supporting documents and coordinate claim approvals and follow-ups in accordance with company policies.
• Provide technical guidance and training on diagnostic tools, repair procedures, maintenance standards and warranty requirements.
• Monitor recurring vehicle issues, analyze field data and customer feedback, and recommend corrective and preventive actions.
• Maintain accurate technical reports, warranty records, troubleshooting cases, and repair documentation, ensuring timely case closure.
• Support new model launches, pre-delivery inspections (PDI), software updates, technical service campaigns, and product improvement initiatives.
• Conduct site visits across Malaysia and work closely with internal teams, dealers, workshops, and fleet customers to ensure effective aftersales support.

Requirements:

• Minimum 2 years of experience in automotive aftersales, technical support, warranty, or vehicle diagnostics. Experience with electric buses, commercial vehicles, or new energy vehicles (NEVs) is preferred.
• Good understanding of EV systems, including traction batteries, electric motors, motor controllers, high-voltage components, charging systems, and vehicle control systems.
• Proficient in vehicle fault diagnosis, diagnostic equipment, wiring diagrams, and diagnostic trouble code (DTC) analysis.
• Knowledge of automotive warranty processes, claim evaluation, and technical documentation is an advantage.
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to manage technical cases independently.
• Good communication and coordination skills, with the ability to work effectively with dealers, customers, and HQ technical teams.
• Willing to travel within Malaysia for on-site troubleshooting and customer support.
• Proactive, responsible, and customer-oriented, with strong teamwork and cross-functional collaboration skills.