Bus Field Support Engineer

Tan Chong Group; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

TC Trucks Sales Sdn Bhd in Batu Caves, Selangor, is hiring for an on-site Technical Support engineer to service buses, covering mechanical, electrical and electronic systems, and to provide customer training. You will diagnose issues, give maintenance recommendations, and coordinate with body builders to ensure compatibility with King Long chassis while ensuring safety and quality standards.

Will travel frequently across East Malaysia and Peninsular sites.

Qualifications

• Bachelor’s degree in Mechatronic or related field.
• 4–6 years of relevant experience.
• Willingness to travel frequently and hands-on field role.

Responsibilities

• Perform vehicle handover and provide on-site technical support for buses.
• Diagnose and resolve mechanical, electrical and electronic issues.
• Provide maintenance recommendations for various bus models.
• Conduct customer training on proper bus operation.
• Coordinate with body builders and internal teams to ensure safety and quality standards.

Skills

Technical support

Troubleshooting

Field service

Education

Bachelor's degree in Mechatronic / related field

Job description

Responsible to provide on-site technical support for buses, covering mechanical, electrical and electronic systems. This role also supports customer training, body builder coordination, and ensures compliance with safety and quality standards.

Key Responsibilities

1. Technical Support & Troubleshooting

• Perform vehicle handover and provide on-site technical support for buses.
• Diagnose and resolve mechanical, electrical and electronic issues.
• Provide maintenance recommendations for various bus models.

2. Customer Support & Training

• Conduct customer training on proper bus operation.
• Provide on-site and remote technical assistance.
• Build strong customer relationships and identify service sales opportunities.

3. Body Builder Coordination

• Conduct body building training and monitor compliance with Do’s & Don’ts.
• Advise on bus body building compatibility with King Long chassis.
• Coordinate closely with body builders to address customer complaints promptly.

4. Cross-Functional Coordination

• Work closely with engineering, production and after-sales teams to resolve recurring issues.
• Ensure compliance with safety regulations, quality standards and customer requirements.

5. Field-Based Role

• Hands-on, field-based position requiring frequent travel.
• Travel may include East Malaysia, Peninsular and local customer sites as required.

Company:TC Trucks Sales Sdn Bhd
Location:Batu Caves, Selangor
Department:Technical Support
Employment Type:Permanent
Experience:4–6 years
Qualification:Bachelor’s Degree in Mechatronic / related field