TECHNICAL SUPPORT (IT)

Pro Office Technology; Cyberjaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

Pro Office Technology is seeking a proactive Technical Support professional to join the TS Team in Cyberjaya. Fresh graduates are welcome, with opportunities to work on IT support, installation, configuration, maintenance, project deployment, and client support.

Responsibilities include hardware/software diagnostics, site visits, and assisting with deployments, reports, and handovers. Diploma holders in IT or related fields are preferred; travel to client sites may be required.

Qualifications

• Diploma / Certificate in IT or a related technical field.
• Fresh graduates are encouraged to apply.
• Basic knowledge of computer hardware, software, operating systems, and networking.
• Good troubleshooting and problem-solving skills.
• Willing to travel to client sites.

Responsibilities

• Provide basic remote and on-site technical support to clients.
• Assist in troubleshooting hardware, software, operating system, and connectivity issues.
• Assist with installation, configuration, testing, and deployment of IT systems and equipment.
• Install and configure computers, laptops, printers, scanners, network devices, and IT peripherals.
• Assist with basic LAN, WAN, Wi-Fi, switches, routers, and network troubleshooting.
• Perform preventive and corrective maintenance on IT equipment.
• Assist with software installation, system updates, hardware replacement, and basic repairs.
• Conduct site visits and provide technical support to clients when required.
• Assist with project implementation, testing, commissioning, and handover activities.
• Prepare service, maintenance, installation, and troubleshooting reports.
• Maintain accurate equipment and technical activity records.
• Escalate complex technical issues to senior technical personnel.

Skills

Basic hardware knowledge

Basic software knowledge

Operating systems knowledge

Networking knowledge

Education

Diploma / Certificate in IT or related field

Job description

IMMEDIATE HIRING | FRESH GRADUATES WELCOME

We are looking for a proactive, responsible, and technically capable Technical Support to join our Technical Support (TS) Team.

The role involves IT technical support, troubleshooting, installation, configuration, maintenance, project deployment, and client support.

Key Responsibilities

• Provide basic remote and on-site technical support to clients.
• Assist in troubleshooting hardware, software, operating system, and connectivity issues.
• Assist with installation, configuration, testing, and deployment of IT systems and equipment.
• Install and configure computers, laptops, printers, scanners, network devices, and IT peripherals.
• Assist with basic LAN, WAN, Wi-Fi, switches, routers, and network troubleshooting.
• Perform preventive and corrective maintenance on IT equipment.
• Assist with software installation, system updates, hardware replacement, and basic repairs.
• Conduct site visits and provide technical support to clients when required.
• Assist with project implementation, testing, commissioning, and handover activities.
• Prepare service, maintenance, installation, and troubleshooting reports.
• Maintain accurate equipment and technical activity records.
• Escalate complex technical issues to senior technical personnel.

Requirements

• Diploma / Certificate in Information Technology, Computer Science, Information Systems, Networking, Electronics, or a related technical field.
• Fresh graduates are encouraged to apply.
• Basic knowledge of computer hardware, software, operating systems, and networking.
• Basic understanding of LAN/WAN, Wi-Fi, switches, routers, and network devices is an advantage.
• Good troubleshooting and problem-solving skills.
• Responsible, proactive, and willing to learn.
• Good communication and interpersonal skills.
• Able to work independently and as part of a technical team.
• Willing to travel to client sites when required.
• Possess own transportation will be an advantage.

Immediate Hiring

Job summary: Fresh graduates with a strong interest in IT and technical support are welcome to apply.