Technical Support Group (TSG) Specialist

UPS; Penang; In loco; MYR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

UPS is seeking an IT Deployment and Support professional in Penang, Malaysia. The role involves deploying and supporting UPS approved technology, coordinating across UPS facilities, vendor sites, and customer locations to install, upgrade, and maintain IT infrastructure.

You will troubleshoot, provide technical guidance, and ensure adherence to UPS standards while coordinating with teams and customers to fulfill service requests and manage communications.

Competenze

• Bachelor’s Degree required.
• A+, Microsoft Certified Solutions Associate (MCSA)
• CCENT Cisco Network Certification

Mansioni

• Performs Integrations and Installations
• Assists with Facility Technology Management
• Fulfills Service Requests
• Interfaces with Customers, Teams, and Associates
• Conducts TSG Technical Disaster Recovery Procedures
• Addresses Customer Requests

Formazione

Bachelor’s Degree

A+ Certification

Microsoft Certified Solutions Associate

CCENT Cisco Network Certification

Descrizione del lavoro

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Job Summary

This position provides customers with deployment and support services for UPS approved technology products. The incumbent supports internal and external customers and UPS Information Technology (IT) infrastructure. This position conducts hardware and software planning, performs network management and administration, and provides technical advice and training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading UPS approved software, hardware, and infrastructure. The incumbent troubleshoots technology related issues and collaborates with staff to deploy standardized practices and procedures to restore technical services. This position executes implementations and facilitates activities to support programs and projects. The incumbent engages in regular audits to ensure the IT environment meets UPS standards. The incumbent works in multiple locations (i.e., UPS facilities, vendor facilities, and customer locations) to perform deployment and support activities. This position provides support with landlines, cell phones, smartphones, data lines, HDVC and MOVI conference calls, and Private Branch Exchange (PBX) systems and works with vendors, coordinates visits, and provides support for any required tasks.

Responsibilities

• Performs Integrations and Installations
• Assists with Facility Technology Management
• Fulfills Service Requests
• Interfaces with Customers, Teams, and Associates
• Conducts TSG Technical Disaster Recovery Procedures
• Addresses Customer Requests

Qualifications

Preferences:

• Bachelor’s Degree
• A+, Microsoft Certified Solutions Associate
• CCENT Cisco Network Certification

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.