TSG Specialist I

P06 Malaysia Small Package; Malaysia; On-site; MYR 60,000 - 100,000; Full time

Job summary

United Parcel Service, Inc. is seeking an IT deployment and support professional to deliver hardware and software deployments across UPS facilities, vendor sites, and customer locations.

The role includes planning, installing, upgrading, and troubleshooting UPS technology products and infrastructure while coordinating with teams and customers. You will provide support for landlines, mobile devices, data lines, HDVC/MOVI conference calls, and PBX systems, and participate in audits to ensure UPS

Qualifications

• Bachelor’s degree preferred.
• A+ certification.
• Microsoft Certified Solutions Associate (MCSA) certification.
• CCENT Cisco Network Certification.

Responsibilities

• Performs Integrations and Installations.
• Assists with Facility Technology Management.
• Fulfills Service Requests.
• Interfaces with Customers, Teams, and Associates.
• Conducts TSG Technical Disaster Recovery Procedures.
• Addresses Customer Requests.

Education

Bachelor's Degree

A+ Certification

Microsoft Certified Solutions Associate (MCSA)

CCENT Cisco Network Certification

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

JOB SUMMARY

This position provides customers with deployment and support services for UPS approved technology products. The incumbent supports internal and external customers and UPS Information Technology (IT) infrastructure. This position conducts hardware and software planning, performs network management and administration, and provides technical advice and training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading UPS approved software, hardware, and infrastructure. The incumbent troubleshoots technology related issues and collaborates with staff to deploy standardized practices and procedures to restore technical services. This position executes implementations and facilitates activities to support programs and projects. The incumbent engages in regular audits to ensure the IT environment meets UPS standards. The incumbent works in multiple locations (i.e., UPS facilities, vendor facilities, and customer locations) to perform deployment and support activities. This position provides support with landlines, cell phones, smartphones, data lines, HDVC and MOVI conference calls, and Private Branch Exchange (PBX) systems and works with vendors, coordinates visits, and provides support for any required tasks.

RESPONSIBILITIES

• Performs Integrations and Installations
• Assists with Facility Technology Management
• Fulfills Service Requests
• Interfaces with Customers, Teams, and Associates
• Conducts TSG Technical Disaster Recovery Procedures
• Addresses Customer Requests

QUALIFICATIONS Preferences:

• Bachelor's Degree
• A+, Microsoft Certified Solutions Associate
• CCENT Cisco Network Certification

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world's largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.