Technical Support Group (TSG) Specialist

UPS; George Town; On-site; MYR 78,000 - 123,000; Full time

Job summary

UPS はマレーシア・ペナンで、UPS 認定技術製品の展開とサポートを提供するポジションを募集しています。社内外の顧客や UPS IT 基盤を支え、ハードウェア・ソフトウェアの計画・ネットワーク管理・トラブルシューティングを行います。

応募前に右上の言語設定から日本語を選択してください。複数場所での展開・導入作業を調整し、ベンダーと連携して必要なタスクをサポートします。常勤として、テクニカルサポートと研修を提供します。

Qualifications

• 学士号の取得が望ましい。
• A+とMCSE（Microsoft Certified Solutions Associate）を含む認定が望ましい。
• CCENT Cisco Network Certificationの取得が推奨される。

Responsibilities

• 統合とインストールを実行する。
• 施設技術管理を支援する。
• サービス要求を処理する。
• 顧客、チーム、担当者と連携する。
• TSGの技術的災害復旧手順を実施する。
• 顧客の要求に対応する。

Education

Bachelor’s Degree

A+、 Microsoft Certified Solutions Associate

CCENT Cisco Network Certification

Job description

職務内容:

Job Summary

This position provides customers with deployment and support services for UPS approved technology products. The incumbent supports internal and external customers and UPS Information Technology (IT) infrastructure. This position conducts hardware and software planning, performs network management and administration, and provides technical advice and training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading UPS approved software, hardware, and infrastructure. The incumbent troubleshoots technology related issues and collaborates with staff to deploy standardized practices and procedures to restore technical services. This position executes implementations and facilitates activities to support programs and projects. The incumbent engages in regular audits to ensure the IT environment meets UPS standards. The incumbent works in multiple locations (i.e., UPS facilities, vendor facilities, and customer locations) to perform deployment and support activities. This position provides support with landlines, cell phones, smartphones, data lines, HDVC and MOVI conference calls, and Private Branch Exchange (PBX) systems and works with vendors, coordinates visits, and provides support for any required tasks.

職務への応募の前に、このページの右上にあるオプションから言語設定を選択してください。 Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。

職務内容:

Job Summary

This position provides customers with deployment and support services for UPS approved technology products. The incumbent supports internal and external customers and UPS Information Technology (IT) infrastructure. This position conducts hardware and software planning, performs network management and administration, and provides technical advice and training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading UPS approved software, hardware, and infrastructure. The incumbent troubleshoots technology related issues and collaborates with staff to deploy standardized practices and procedures to restore technical services. This position executes implementations and facilitates activities to support programs and projects. The incumbent engages in regular audits to ensure the IT environment meets UPS standards. The incumbent works in multiple locations (i.e., UPS facilities, vendor facilities, and customer locations) to perform deployment and support activities. This position provides support with landlines, cell phones, smartphones, data lines, HDVC and MOVI conference calls, and Private Branch Exchange (PBX) systems and works with vendors, coordinates visits, and provides support for any required tasks.

Responsibilities

• Performs Integrations and Installations
• Assists with Facility Technology Management
• Fulfills Service Requests
• Interfaces with Customers, Teams, and Associates
• Conducts TSG Technical Disaster Recovery Procedures
• Addresses Customer Requests

Qualifications

Preferences:

• Bachelor’s Degree
• A+, Microsoft Certified Solutions Associate
• CCENT Cisco Network Certification

社員タイプ:

常勤

UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。