A global service solutions provider is seeking a network support professional in Kuala Lumpur. The role involves providing 2nd/3rd level support for Datacenter Networks and handling incidents in a production environment. Required skills include Cisco CCNA/CCNP knowledge and experience with network technologies such as OSPF, EIGRP, and Cisco IOS. Successful candidates will demonstrate strong communication and teamwork skills while having a degree in computer science or a related field.
Qualifications
Minimum of 3-5 years experience in a networking role.
Good communication skills and a pleasure for solving complex questions.
Ability to contribute as an effective team player in an agile team.
Responsibilities
Provide 2nd/3rd level network support for Datacenter Network.
Handle Requests, Incidents, Changes and Problems in production network environment.
Support various network projects.
Communicate with internal departments and external vendors.
Participate in weekend, public holiday, and on-call support.
Skills
Networking knowledge (Cisco CCNA/CCNP level)
Layer-2 network technologies
Routing Protocols (OSPF, EIGRP, BGP)
Cisco IOS/IOS-XE, Cisco NXOS
Cisco Nexus and Catalyst series
Multi-Chassis Aggregation
Knowledge on ACI environment
SNMP SYSLOG, IP SLA, NetFlow
Network automation skills with Ansible, Terraform, Python
Education
Degree in computer science, business informatics, or comparable training
Job description
Provide 2nd/3rd level network support for Datacenter Network
Handle Requests, Incidents, Changes and Problems in production network environment
Support various network projects
Communicate with different internal departments as well as external companies and vendors
Participate in weekends, public holiday and on-call support
Working arrangement during EMEA hours, 3PM - 12AM Malaysia time.
Networking knowledge with a minimum of 3-5 years experience (Cisco CCNA/CCNP level) with skills in most of the following topics:
Layer-2 network technologies
Routing Protocols (OSPF, EIGRP, BGP)
Campus and Datacenter Operation Systems (Cisco IOS/IOS-XE, Cisco NXOS)
Product Know-How for Cisco Nexus and Catalyst series
Multi-Chassis Aggregation with Nexus and Catalyst Series
Knowledge on ACI environment
Network management technologies like SNMP SYSLOG, IP SLA, NetFlow
Optional knowledge in the following topics:
Product Know-How Cisco ASR and ISR routers, Juniper QFX/EX series, MX series
VPN and Ethernet Transport Services (MPLS, mBGP L3VPN, EVPN, VXLAN)
IP Multicast Routing (PIM, BSR, MSDP)
Network automation skills with Ansible, Terraform, python git et. Al (good to have)
Personal Skills:
Successfully completed studies in computer science, business informatics or comparable training
High level of responsibility, team ability and initiative
Good communication skills and strong analytical ones, as well as the pleasure of solving complex questions and getting to know new topics…
Contribute as an effective team player in an agile team