Technical Support Engineer – Chinese Speaker (Level 2)

Integen Limited

Kuala Lumpur

On-site

MYR 60,000 - 90,000

Full time

14 days+

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Job summary

Integen Limited in Kuala Lumpur seeks a hands-on Support Engineer to resolve hosting, server and network issues. You will be the technical escalation point for the Customer Service team, investigating problems and providing clear solutions for customers.

With 2+ years in technical support, you’ll troubleshoot across servers, DNS, web hosting, and connectivity, using logs and tools, and collaborate with Network, System and Infrastructure teams to deliver rapid resolutions.

Qualifications

Diploma or Bachelor's degree in Computer Science, IT, Networking or related field.
2+ years in technical support or similar customer-facing tech role.
Hands-on experience troubleshooting customer-facing issues.

Responsibilities

Provide Level 2 technical support for hosting, server, network and infrastructure services.
Act as the escalation point for the Customer Service team with deeper troubleshooting.
Investigate issues involving servers, OS, networking, DNS, domains, web hosting, email, connectivity.
Diagnose issues using logs, monitoring tools, system information and network tools.
Work with Linux/Windows servers and reproduce issues, identifying root causes.
Escalate complex infra issues with clear findings to engineering teams.
Maintain tickets and contribute to knowledge bases and SOPs.