Second-Line Support Engineer — Client-Facing & Debugging

Idataraya Sdn Bhd; Kuala Lumpur; On-site; MYR 40,000 - 78,000; Full time

Job summary

Idataraya Sdn Bhd in Kuala Lumpur seeks a second line support specialist to investigate and resolve issues across client systems. You will work directly with engineers who built the systems, ensuring a smooth handover to delivery and clear client updates.

The role requires experience in business software support, comfort reading logs, and clear written English for client-facing updates. Patience and a curious mindset to uncover the root cause behind tickets are essential.

Qualifications

• Experience in second-line support for business software.
• Comfort reading application logs.
• Clear written English for client updates.
• Patience and problem questioning to uncover root cause.

Responsibilities

• Investigate and resolve second line issues across client systems.
• Reproduce problems, read logs and query data to find the cause.
• Hand well-documented defects to the delivery team, and follow them.
• Keep clients informed while something is open.

Skills

SQL

Client-facing support

Log reading

Written English

Job description

Idataraya Sdn Bhd in Kuala Lumpur seeks a second line support specialist to investigate and resolve issues across client systems. You will work directly with engineers who built the systems, ensuring a smooth handover to delivery and clear client updates.

The role requires experience in business software support, comfort reading logs, and clear written English for client-facing updates. Patience and a curious mindset to uncover the root cause behind tickets are essential.