Sales Support Specialist

Mettler-Toledo International, Inc; Bayan Lepas; On-site; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Fixed 1.5-month contractual bonus

Medical Insurance, Dental and other}

Work with a good team

Job summary

METTLER TOLEDO is hiring a technical sales professional based in Penang to drive lead generation and customer engagement. You will coordinate with field sales, manage CRM records, and progress sales from prospecting to contract closure.

The role requires a degree in a related field, strong interpersonal skills, and at least 2 years in a technical sales environment. A proactive, self-starting attitude is essential, with a focus on achieving revenue goals and product knowledge updates.

Qualifications

• Degree/Diploma in any discipline preferably in Chemical/Chemical Engineering or related field.
• Strong interpersonal skills and influencing ability.
• Minimum 2 years of working experience.
• Self-starter with a proactive approach.
• Minimum 2 years working experience in a technical sales environment.
• Understanding of sales & distribution with intermediate project management skills.

Responsibilities

• Encompass a range of activities centered around customer engagement, lead generation, and coordinating with field sales representatives to schedule visits with targeted potential clients.
• Prospecting for and identifying new leads through outbound calls, emails, and inbound inquiries, thoroughly understanding customer needs, and tailoring sales pitches accordingly.
• Maintain accurate customer records, track sales activities using CRM tools, order resolution and collaborate with marketing and sales teams to optimize strategies and pipeline management.
• Conduct outbound prospecting and qualify inbound leads to develop a robust sales pipeline.
• Manage sales cycles from initial contact to contract closure, coordinating closely with marketing and field sales teams.
• Maintain accurate and timely records of all sales activities and client interactions in the CRM system.
• Develop and execute targeted campaigns that effectively communicate MT's core values, customized to meet the specific needs of each customer.
• Collaborate with cross-functional teams to ensure customer requirements and feedback are communicated and addressed.
• Achieve assigned performance indicator and contribute to team revenue goals.
• Continuously update product knowledge to provide relevant information and value to customers.
• Consistently update CRM expertise to offer accurate guidance and timely resolution for order processing inquiries.
• Provide timely reports on pipeline status, market trends, and competitor activity to sales leadership.

Skills

Interpersonal skills

Influencing ability

Self-starter

Proactive

Education

Degree/Diploma in any discipline preferably in Chemical/Chemical Engineering or related field

Tools

CRM tools

Job description

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

Responsibilities:

• Encompass a range of activities centered around customer engagement, lead generation, and coordinating with field sales representatives to schedule visits with targeted potential clients.
• Prospecting for and identifying new leads through outbound calls, emails, and inbound inquiries, thoroughly understanding customer needs, and tailoring sales pitches accordingly.
• Maintain accurate customer records, track sales activities using CRM tools, order resolution and collaborate with marketing and sales teams to optimize strategies and pipeline management.

Specific Roles:

• Conduct outbound prospecting and qualify inbound leads to develop a robust sales pipeline.
• Manage sales cycles from initial contact to contract closure, coordinating closely with marketing and field sales teams.
• Maintain accurate and timely records of all sales activities and client interactions in the CRM system.
• Develop and execute targeted campaigns that effectively communicate MT's core values, customized to meet the specific needs of each customer.
• Collaborate with cross-functional teams to ensure customer requirements and feedback are communicated and addressed.
• Achieve assigned performance indicator and contribute to team revenue goals.
• Continuously update product knowledge to provide relevant information and value to customers.
• Consistently update CRM expertise to offer accurate guidance and timely resolution for order processing inquiries.
• Provide timely reports on pipeline status, market trends, and competitor activity to sales leadership.

What You Need to Succeed

Mandatory:

• Degree/Diploma in any discipline preferably in Chemical/Chemical Engineering or related field
• Strong interpersonal skills and influencing ability
• Minimum 2 years of working experience
• Self-starter with a proactive approach

Preferred:

• Minimum 2 years working experience in a technical sales environment
• Understanding of sales & distribution with intermediate project management skills

Our Offer to You

• Fixed 1.5-month contractual bonus
• Medical Insurance, Dental and other allowances
• Work with a good team

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.