Technical Support Engineer

OPT Machine Vision; Penang; Sur place; MYR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Career growth opportunities

International exposure

Résumé du poste

OPT Machine Vision in Penang seeks a Technical Support Engineer to provide expert support and application know-how for machine vision products. You will mentor junior engineers and travel as needed to support customers and projects.

The role emphasizes diagnosing hardware/software issues, testing systems, and producing detailed technical reports while collaborating with global teams to deliver effective solutions.

Qualifications

• Bachelor’s Degree or Diploma in Electrical Engineering, Electronics, Mechatronics, Automation, or related field.
• 2+ years in machine vision, industrial automation, technical support, or related role.
• Solid understanding of machine vision fundamentals: cameras, lenses, lighting, image sensors, processing concepts.
• Hands-on experience with industrial cameras, vision lighting, lenses, and machine vision software.
• Familiarity with machine vision protocols such as GigE Vision, USB3 Vision, Camera Link, EtherNet/IP, PROFINET, or similar.
• Ability to analyze customer applications and recommend machine vision solutions.
• Strong communication skills to explain technical concepts to customers and teams.
• Problem-solving and analytical mindset with structured troubleshooting approach.

Responsabilités

• Serve as the primary technical contact for customers, providing remote and on-site support.
• Diagnose and resolve hardware and software issues with clear technical analysis.
• Perform system testing and customer training.
• Conduct application testing, evaluations, and POC trials.
• Prepare technical documentation and service reports.
• Collaborate with cross-regional teams to resolve issues and support projects.
• Travel domestically and internationally as required for support.
• Lead and mentor junior engineers with technical guidance.

Connaissances

Machine vision fundamentals

Troubleshooting & analysis

Customer communication

Team mentoring

Independant work

Formation

Bachelor’s Degree or Diploma in Electrical/Electronics/Mechatronics/Automation

Outils

GigE Vision

USB3 Vision

Camera Link

EtherNet/IP/PROFINET

Description du poste

We are looking for a Technical Support Engineer to provide technical support and application expertise for machine vision products. This role will also provide technical guidance to junior engineers and may require frequent domestic and international travel to support customers and projects.

What You’ll Do

• Serve as the primary technical contact for customers, providing both remote and on-site technical support.
• Diagnose and resolve hardware and software issues, escalating complex cases with clear technical analysis and recommendations.
• Perform system testing, and customer training.
• Conduct application testing, technical evaluations, and proof-of-concept (POC) trials.
• Prepare technical documentation, service reports, and other relevant support materials.
• Collaborate with cross-regional teams to resolve customer issues and support projects effectively.
• Travel domestically and internationally as required to provide customer and project support.
• Lead and mentor junior technical support engineers, providing technical guidance and support on customer issues.

What You’ll Bring

• Bachelor’s Degree or Diploma in Electrical Engineering, Electronics, Mechatronics, Automation, or a related field.
• Minimum 2 years of experience in machine vision, industrial automation, technical support, field service engineering, or a related technical role.
• Solid understanding of machine vision fundamentals, including cameras, lenses, lighting, image sensors, and image processing concepts.
• Hands-on experience with industrial cameras, vision lighting, lenses, and machine vision software.
• Familiarity with industrial communication protocols such as GigE Vision, USB3 Vision, Camera Link, EtherNet/IP, PROFINET, or similar protocols is an advantage.
• Ability to analyze customer applications and recommend suitable machine vision solutions.
• Strong communication skills, with the ability to explain technical concepts clearly to customers and internal teams.
• Strong problem-solving and analytical skills, with a structured approach to troubleshooting.
• Customer-focused mindset with a proactive, responsible, and service-oriented attitude.
• Ability to work independently while collaborating effectively within a team environment.
• Willingness to travel frequently, both domestically and internationally.

What You’ll Get

• Competitive and attractive remuneration package.
• Exciting career growth and advancement opportunities.
• Exposure to a global team and the opportunity to gain valuable cross-cultural experience and international networking opportunities.